SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Meets the expectations and shipped quickly
The flashlight is solid. Not sure about "water protection"-thread battery compartment exactly without rubber seal. 10000 lumens is also exaggeration. Once in 5. but the light module is more than the competitors. From what to find fault-the temlyak came rubbed in several places. It is better to change the carabiner immediately. Delivery 2 weeks to the door. Track sdek is tracked. I recommend.
Quickly, qualitatively, reliably. Ordered 02.06.19 received 15.06.2019. The store did not even have to communicate with. Everything is just super. I recommend!
Korecten sell, visoko quality!
Atejo greitai talpos Kol cash neturiu Kaip išmatuot. šviečia outlet, reikės užsakyt Dar akumuliatorių.
Very good quality, feel's exactly the same as the one that I bought from Costco the 380 Duracell, the only difference is that the one from Aliexpress is usb battery rechargeable.
VERY fast delivery - 9 days to Bulgaria!!! The flashlight was packed good - no damages from the transportation. Material seems good and I hope that it's really waterproof. It is not heavy. It can operate with one 18650 (bushing supplied with the flaslight) or three AAA batteries.
Thanks to the store, everything is fine + home delivery. I advise you.
Satisfying .. Goods Is steady. Super fast delivery. 15 days. Thank you store.
product is as described however I still have a doubt as it should be 10000lums with V6LED which seems to be a bit low in comparison with 10000lums as well as packaging was not good. product came in a paper bag with bubble wrap etc No box of torch also there is scratches over lens. will update later when I check in flash light in night