SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any customs fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The thermos is gorgeous, I'm 100% satisfied. I filled it with water at 91 degrees, and after 5 hours the temperature was 71 degrees, after 16 hours it was 53 degrees, and after a day it was 44 degrees (the water is just warm). I won it in a watering tree game, played it for 1.5 years, but the win was worth it. I recommend it! The size and quality are excellent. The only issue is that the mesh doesn't stay in place, but that's not important as long as it keeps the temperature well. The package arrived quickly.
I already tried it, and after 19 hours the drink was still hot.
The thermos won the game. It performs its function well and maintains the temperature. It has a strainer but no spout. A useful and necessary item.
A good thermos for a ridiculous price - got it in the game for 10 cents. Filled it with boiling water without pre-washing, and the temperature dropped to 72 degrees after 6 hours, which is very good! The only downside is that you can't use the lid as a drinking container.
I won a thermos for watering a tree. The package was delivered on time, the box clearly didn't survive the journey, but the product itself arrived in perfect condition. I immediately tested it. And I must say, I am impressed. I filled it with water at a temperature of 100 degrees, and after 12 hours the water was still hot, and after 24 hours it was still warm. The leak test was also positive. I can definitely recommend this thermos. I hope it lasts as long as possible.
Keeps heat well for up to 6 hours.
A wonderful gift won in the game
I won the thermos in a game for 0.37 g, it is not only beautiful but also has a capacity of 1 L, with a filter inside that will definitely catch the residue from lemon tea or coffee. Lovely color, excellent quality, although the box was badly damaged, the thermos survived. Dear seller, I am very happy and thank you very much. I recommend it to everyone.
The thermos arrived quickly, the box was damaged, the lid was slightly dented, but it retains heat unexpectedly well. After 9 hours, the water is still hot. The only downside is that there is no cup included.
My thermos does not leak liquid. It maintains the temperature of the liquid for quite some time. It comes with a small filter. It arrived quickly and without damage.
Good item good item good item nice gift for proze land so good nothing to say just only happy.........
Really nice, quite big, 316 stainless steel.
Very good thermos, keeps heat well - up to 12 hours.
I liked the thermos, it is very convenient to have a strainer, large capacity, arrived undamaged. Shipped quickly, thank you for such a wonderful product, I recommend it.
The thermos keeps heat well.
Excellent thermos, beautiful, keeps heat well. Bonus: built-in strainer. Convenient for steeping berries/fruits, making lemonade.
The package arrived very damaged, but the bottle had no damage. The capacity is correct and includes a small internal filter. The external size is slightly larger than expected for a 1-liter bottle, but it's understandable since it's a thermo bottle. I have done a heat retention test. it is called with boiling water 100 ° C and is left covered at an external temperature of 15 ° C. after 12 hours, the water is still warm, around 45 ° C. After 20 hours, the water is still slightly warm, around 30 ° C. Very satisfied with the performance and thermal insulation.
It seems to be of good quality, I got it with the tree so it was almost a gift.
very nice thermos, very nicely made, not big and keeps the temperature very well, water after boiling did not boil after 19 hours had a temperature of 48 degrees, after 24 hours 42 degrees which is still a very good result just right for a warm coffee, the shipment arrived quickly, the box was damaged during transport but nothing happened to the thermos itself, there are not even any scratches, I really like its color and specifically wanted something bright like this, for summer hikes it would be visible lying on the grass or near some bush, the fact that it is screwed on is also its biggest advantage in my opinion, I don't like those automatic ones because something always leaks somewhere and the screw is always secure, the lack of a cup doesn't bother me either because they are usually tiny. And I prefer to carry a collapsible, sealable silicone one that I don't have to wipe dry after drinking; it won't make a mess in my backpack, just need to close it. I definitely recommend this thermos.
The thermos is excellent! Arrived quickly, without damage. Beautiful. It's nice to hold in hands. There is no mug. It's screwed with a cork that makes it impossible to drink from. Has insert mesh And most importantly, it really maintains the temperature well. Now to the tests. 0:00 - poured. temperature 95⁰. in room 18-19⁰. 2:00 - 86⁰. 4:00 - 79⁰. 6:00 - 73⁰. 8:00 - 67⁰. 16:00 - 53⁰. 21:00 - 47⁰. Draw your own conclusions. I liked it. Thank you!