SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It works well and good.
The delivery is fast and I bought it at a really good price and I am satisfied. The delivery is fast and I bought it at a really good price and I am satisfied. The delivery is fast and I bought it at a really good price and I am satisfied. The delivery is fast and I bought it at a really good price and I am satisfied.
Great!
The mouse is excellent, silent, its battery lasts quite a lot. Is a great cost benefit.
Very well built mouse. Great footprint. Great cost benefit. Arrived well packed. I recommend the product and the seller.
Arrived pretty quick. Is a great product and is faithful to the description, according to the announcement. Simple but efficient mouse.
Great mouse. Is the second I buy. Reliable and precise.
The main keys are quiet, the Bluetooth connection is present, it is convenient in the hand,
Works well, very good that indicate battery charge, the main click is silent and durable plastic
Mouse silent!! ^ For the moment works very well! Great for the price.
Well, the mouse complies, it's extremely light. The way to connect it by Bluetooth is by tapping the small blue button on the back of the mouse for 3 seconds, there the will become available and will appear on your computer or mobile ready to connect. In the box (without any decoration, it is a gray box) comes the mouse and a Type C cable, does not bring instruction manual.
The delivery is very fast and I am satisfied with the purchase at a good price
Very nice mouse works well has three DPI levels fits nicely hand, quite sensitive. I like the colours and has two buttons on the side.
Arrived very quickly, ahead of schedule, I have not tried it and it has no instructions but it seems of acceptable quality, I recommend the seller.
I only used it on s24 ultra and I was happy in keeping a good distance between the mobile screen. The left and right buttons are silent and this is the most important thing and the rest of the buttons are sound. The wheel made me move between photos and follow-up on Snapchat... Etc One of the buttons on the side is backwards. If he doesn't see her name, hang on the Bluetooth button until the green light. You arrived within five days.
Arrived quite quickly, well packed and flawed. Is very comfortable and quiet. I loved Recommended
Good and fast mouse. But the side buttons did not work with the standard drive!
fast delivery and has a battery power indicator, very smooth clicking
2 ways to connect BT & USB wifi Dongle. Works fine. Fast charging. Silent clicks. Smooth and comfortable. NOT SURE IF POSSIBLE TO SET THE SIDE BUTTONS!!
Slips by opposing a small resistance. To the side, A baesus mouse slips without resistance. No instruction provided. The bluetooth connection works, but a short information would have helped me. The reactivity is good, the load works, the sensitivity change too. Excellent price-quality ratio.