SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Watch and top!! And enjoyed the store sent very fast Worth!!!
looks very nice
very nice watch
mercadoria chegou em perfeito estado, tô muito satisfeito com o vendedor envio rápido.
Watch very beautiful and quality. Recommend the store and the store. Cost-effective
Excellent watch. Very beautiful, polished, excellent quality. Seller sent fast product, well received before the deadline, well packed. Recommend the store all AliExpress!!!
Excellent. Thanks
Very beautiful watch, top, recommend! Thank you.
I arrive in a very good time, the clock in very good condition, thank you very much
El reloj está genial, lo único que al tirar la perilla para cambiar la hora, su mecanismo interno se mueve.lo demás genial
Everything excellent with this watch the price and quality is super good. I highly recommend this product and the store, if you want to buy a watch is can be very good choice, I have already bought several and no problem. He arrived quickly in 15 days. Best of the best. I recommend recommend.
Very good quality product, mail service, exact, fast responsible store.
top
very good quality, store recommended.
My order came complete, the watches are beautiful and everything is in perfect condition. Thank you for the speed in shipping.
thank you for your gift Very nice. recommended store
It's a gift for my dad, i can't be perar to give it to him, when i used it i will add another valuation. Product equal to description.
Product excellent as all the naviforce! Came well packaged and arrived very quickly to Brasil… 18 days Not taxed.
Fast shipping, attentive packing. Also date set, time setting left to user. NAVIFORCE is the first time I use it. Great in appearance, I like it very much. As a company, I'm thinking of creating a collection of NAVIFORCE, if it provides affordable price possibilities. The work, settings, especially the night Scorpion and the minute hand also look at the phosphorus feature and I want to write information. The appearance of the electronic clock is daytime I think enough. Not aesthetically repulsive, but rather sympathetic advice.
Delivery is fast, to mos area. Exactly two weeks from the moment of order. The watch is excellent, looks very nice on the hand. Came packed only in a film, but everything is whole, everything works. There is instruction in the Russian language, for this special thanks. Customizable simply, even the date of the month and the year have already been installed. These watches took as a parade-output, electronic and mechanical are adjusted separately, the backlight is also norms in the dark. The product is definitely satisfied. I recommend to everyone.
The fourth watch I bought from this brand quality digital watch in the afternoon does not continue as 13 14 can you adjust
My order arrived in perfect condition. Everything is as described. With Box, manual and warranty. As can be seen in pictures, comes with protective film for buttons, bracelet and cover. Own brand logo also in crown and clasp (the passing credibility of a strong brand and I love it, love brand). Recommend store/store. IS extremely reliable!
It's beautiful, and it's exactly as the publication figures, in a few days i make another purchase from the store, it came within 2 months of the purchase, and it was worth it to perar, very happy and confortable.
Excellent arrived very protected delivered today thank you store
Very good product, arrived in perfect condition, and works excellent, i recommend this store