SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Watch class! delivery to khabarovsk two weeks! They sent a plane from moscow! Thank you store!
Beautiful slim cable to soit have box, make beautiful cool design very suitable, give as gift wholesale quick not inclued not inclued
It is very good, as seen in the photographs, recommended
Thank you for gift :) The product according to the price looks very nice and good quality. Ad pictures are not so obvious but you feel the quality when you get it. Colors and tastes are relative but the white color inside the Black case looks very remarkable. All indicators of the watch are active. But somehow the date part was broken from the first day :( I didn't mind because the gift came. I think discount price equals buy and use.
Excellent clock, moderately heavy, all additional arrows work, glow in the dark. Delivery two weeks. There will be problems, i will add feedback. Thanks to the store, i recommend!
He arrived in istanbul in 24 days. The clock is fine. Hopefully I can use it for a long time. The store is also good. 5 Stars of⭐⭐⭐⭐⭐
It's great.
As in product image and all functions were working But the shipping name is not surname.
Super nice, I like this watch very much, the store’s service is also very good,Next time I want to buy at this store.
The watch is packed in a black box with a sleek design and a soft pillow inside. Included instruction, warranty and napkin for watch care. Delivery took two weeks. Track number was tracked all the way. The watch is made of stainless steel with a blue mesh strap and a tight clasp. Quartz movement works very quietly almost not audible. The watch has a calendar, stopwatch, chronograph. The dial is protected by hardlex glass. Hardlex is a tempered mineral Glass, which has high resistance to shocks and scratches. The watch is quite massive, it will sit well on a large man's wrist. The watch is just excellent and design, and mechanism and packaging.