SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Muy bonito reloj, tal como lo describe el vendedor lo recomiendo
Muy pero muy buen reloj excelente calidad en caja super resistente bien embalado y se nota la calidad muy buena comprar hermoso color y detalles buen peso y excelente recomendable.
Exelente! The clock arrived in very good condition and it is very nice for the price looks good quality and works perfectly (:)
Really very beautiful... Thank you very satisfied.
Product according to published, delivery time in 16 natural days since the process started, despite being international shipping. Excellent design.
For the price you cannot order more, it weighs little, it is quite large and wide, it looks very good and apparently works quite accurate, hopefully it will last a while.
The clock is excellent, I liked it very much, it's just as they describe it, very good quality, I recommend, they won't regret it if they buy it. Further who arrived quickly. ☆☆☆☆☆
The goods are good, delivery two weeks to Kharkov, quickly.
Stylish. liked. Unisex. Bracelet on a thin hand. For such a price-excellent!
норм на свои деньги, лёгкие. Ощущения металлических часов конечно нет, но за эти деньги написано было бы этого ожидать
доставка в срок магазин рекомендую всё работает и класс в подарок вложен браслет с знаком рыбы инструкция на немецком английском языках часы тикают тихо. Китай рулит.
Delivered very quickly (3-4) days. They look decent. Took for 1147,32 14.12.20. The only button, there is no clear Press. In general, norms, the store-well done!
The clock looks good, everything works, glow in the dark, but light, and the strap of course .. But change is not a problem, they went longer than the declared time, although the order was from Russia!
The watch really liked, look nice, packed reliably in a beautiful box, the store put a gift beautiful bracelet, thank you. The husband will be happy to wear. Recommend seller
Delivery 20 days to Mo, received on the mail, packing whole. Compared with the original watches a little lighter, the buttons are pressed uninformative, the central head is unscrewed, the switching is uncomfortable. The Tickle is loud enough, the thin body can resonate. I'm going to say no.
Looks good, still will test, the store is thank congratulations
The clock is cool, all the buttons work, the delivery of Novokuznetsk, Moscow. Packed in a box were official
Excellent everything thank God, all in time and quality
Délai de livraison correcte, la monte est emballé dans un sac postal avec airbag, montre rangée dans une très belle boîte, avec chiffon spécial montre, instructions et garantie de 2 ans, la montre est couverte par in film protecteur, conception très à la mode, la montre à un chronographe de travail qui peut-être activé en appuyant sur le bouton du côté, heure marqueurs sous la forme de lignes pointillées, fléchissant dans l'obscurité, il existe une fenêtre pour la date. Je recommande vivement le vendeur, qui a suivi le coli de façon extrêmement précise. Merci au vendeur pour son professionnalisme.