SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Всё в точности, как описано на сайте. Продавец надёжный, товар качественный. Можно смело заказывать.
Получил, разбираюсь. Инструкция на китайском и на английском языках. Поставил на зарядку, а дальше будет видно. Отдельное спасибо Продавцу за дополнительный ремешок к часам. Пока впечатление хорошее от Товара, дальше будет видно I got it, I figure it out. Manual in Chinese and English. I put it on charge, and then it will be seen. Special thanks to the Seller for the additional watch strap. While the impression is good from the Product, further it will be seen
Everything is exactly as described on the site. The store is reliable, the goods are quality. You can safely order.
Got it, got it. Instruction in Chinese and English. Put on charging, and then it will be visible. Special thanks to the store for the additional strap to the watch. While the impression is good from the goods, it will be visible further I got it, I figure it out. Manual in Chinese and English. I put it on charge, and then it will be seen. Special thanks to the seller for the additional watch strap. While the impression is good from the product, further it will be seen
Супер качество
Super quality
часы норм.все даже вроде работает как и должно,брешит даже зараза поразительно мало но все равно чувствуется что где-то поднамахали.p.s.тонометр калибруйте по текущим вашим показателям и защитное стекло в комплекте.
The watch norms. everything even seems to work as it should, will break even a bit striking, but it still feels like somewhere in the wave. P.S.
Этот продавец потрясающий, быстрая и безопасная доставка, часы идеально подходят по описанию. Продавец ответил на мой вопрос и помог мне выбрать, какие часы забрать. Спасибо. Я бы хотел порекомендовать этот магазин всем, кто хочет купить часы, не беспокоясь и Головная боль.
This store is amazing, fast and safe shipping, watch is perfect as the description. Seller answered my question and help me to choose which watch to pick up. thank you. I would like to recommend this store for everyone who want to buy a watch without worry and headache.
Все хорошо! Доставка до Белгорода 14 дней! Часы хорошие многофункциональные. Описание продавца, всё полное соответствует! Немного перевод на русский язык корявый, но это не критично! Сенсор тугой, не всегда срабатывает! А так отличные часы.Всё что заявленно работает!
All is well! Delivery to Belgorod 14 days! The watch is good multifunctional. Description of the store, everything is complete! A little Russian translation is corny, but it's not critical! The sensor is tight, it does not always work! And so excellent watches. all that works!