SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
доставка в мос обл ровно месяц заняла. упакованы хорошо. наушники в комплекте. всё работает. ремешок на руке очень приятный. рекомендую.
Thank you store all is super,
I'll start with what I ordered on sale for 1.2 K The watch is beautiful, the screen is cool. That most likely will cause questions from everyone, it's a raw software application and a very uncomfortable implementation of the Bluetooth connection. These are three modes. 1. this is when the watch intercepts everything that comes to the phone, including sound, while it is impossible to accept the call and talk on the phone (only through the clock))) Turn on the music, it plays through the clock, you want to connect the bodies in the car, the sound goes through the clock 2. normal fitness bracelet mode. Receive notifications, display call, no reset and response 3. this is the listening mode for the music clock In the watch, something is rattling, I think it's a battery. Disassemble did not work out
Everything is clear. I really liked it)) there is a speaker. for this price, the fire)))
Identical to publication, very good quality on screen, bright and good definition,. Time to check its functionality. I arrive in just 15 days at my home address.
A good watch or bracelet, I do not understand what the difference is. My first divise of this profile. Dials in the application for every taste. All I wanted in the watch is. Protective glass in the kit is superfluous, the film would be better. Vibration is more heard than you feel. Speaker works. In a metal bracelet there is no less adjustment than the brachlet section, I either hang out or tugovato. Notifications come as system alerts without binding to the application. On the body of the button, spinning without any sense. I am happy with the purchase, especially for 1.5 K.
The watch looks cool. After a month of work I will complement.
Excellent. For such a sum it's just a gift) also headphones, as a bonus put! Best recommendations. Delivery 3 weeks.
It's okay. There are both headphones and protective glass. Thank you store. After a few days of use, I will add a review
The clock reached Nizhny Novgorod in 3 weeks. Design and appearance I like. Ordered with two bracelets. Metal I will wear, as it will be warmer, while I go with silicone. The store put in a gift wired headphones. It is not clear only where to put them?) But the gift horse does not look in the teeth. The clock connected to the phone Xiaomi Redmi Note 5 quickly. But not all functions at once. With calls and music, I had to hang around until three in the morning. Everything was earned only when I fully charged the watch and reset both the watch and the phone.
Everything came, I'm happy for hours. As a gift put the store headphones), very nice!
The product went to perm for almost a month, it was not tracked very carefully. Packed qualitatively, reliably. The watch came in a box, whole. There is a protective screen. The goods are satisfied. I did not communicate with the store.
The case is flimsy. About 4 gigabytes-not in the application, neither in the clock of their own memory any notification. Download apps and music do not offer. Externally normal. Meth. Bracelet fire
Everything has come, externally everything is fine! I'll look at how to use, I'll add a review later!
Wonderful product, at an affordable price. The cinsiglio though it is all in English but and simple and intuitive.
Nice watch, beautiful screen, works well, I have not tried everything this day,. Small problem on one of the two watches that I ordered one of the metal bracelets was defective, I made a message is the store sent me bun new bracelet that I received in 10 days .... other problem (But it is valid for all the connected watch in general) the display of blood pressure is not reliable .... it would be better not to indicate it at all! It is even dangerous to indicate a value that does not reflect reality...! Otherwise good seller, professional and correct .... Ah, one last thing the translation is not good, there is on the watch, and there should be a better record in several languages, at least online...'
Received in 21 days to Canada. Watch is exactly as described, it is easy to navigate and the screen really does look as nice as it does in the advert pics. I ran the full day in 15% of the battery, we’ll see how long it holds. Overall very satisfied so far. FYI there were no instructions in my box, but it’s not rocket surgery.
1month to Serbia, looks good, screen is bright, camed 97% battery, 1 protect glass and foil on screen
Delivery 17 days to Mozhaisk MO., downloaded the app, through the QR code in the instructions to the clock, connected without problems. Lots of dials. They came in charged. immediately found where to switch to Russian, while testing. included magnetic charging, protective glass, USB cable. Thank you store!
I bought a very beautiful watch that I received in a 25 day bank