SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Tried to boil water while normally like the design
***** Hurray kettle came ***** kettle still arrived, about a little more than a week) delivered the courier. Everything works, water boil, functions all work buttons too. Everything beeps and signals about readiness! Everyone is happy. But there are cons, there was a smell, boiled with citric acid and everything was fine. Kettle class! Thanks to the store.
Delivery is super fast, from order to kettle-4 days! The kettle is good. Support temperature liked. Appearance is normal. Not noisy, boiling quickly. You want some money back? 5%, not weak? And there are also holidays-15%!!! I already deducted $422.32. Real refund! Instead of * put a point, click on the link, register! >>>> // Clck * ru/fgwhf << Cashback rules!
I recommend the store. I did not think that the whole kettle would reach but the kettle is super satisfied as an elephant thanks to the seller. I recommend the seller.
I ordered and paid for 11.01.2020. The courier brought home on January 25, 2020. Packing is not broken. Light.
The kettle is cool! As in the photo! Was perfectly packed! Got whole and invisible! The store put a gift-a nice beautiful red thing! Thank you very much! The kettle has already been tested! Drinking tea! Thanks!
Thanks to the store for the fast delivery. Brought home the courier. Appearance is super. All as in the description. Seller thanks!
Order received .. delivery is fast. The order is very satisfied .. thanks
The kettle is sent from china with a gift. The condition is good, beautiful. I haven't tried the case yet. Thank you!
Everything came quickly a box a little crumpled goods whole works properly!