SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery by courier, everything has not checked normally yet
Normal inverter, can work as a normal ups, in bypass mode does not make noise at any load (rarely turn on 80mm fan for 5 minutes), charging current from 20mm in inverter mode, with a load of 150 W and above, the fan 60mm of medium noise is turned on.
Branded 60% but the product appears to be good store and goodwill.
I received the delivery very quickly, in 5 days. Everything is exactly as described. I started the inverter with a 65 a / h battery and 600-watt panels. Everything works as specified in the inverter certificate. I did not receive the software CD with the PC, but the store was kind and sent a link to download the program. Thanks to the kind seller! The inverter is working without any remarks, for now, I hope there will be no problems in the next 10 years! And I would personally congratulate the kind seller if I go to China.
Arrived fast just testing.
Came quickly-less than a week. Assembled soundly, full set. Packed perfectly. In work, there is no possibility to check. If there are problems in the process of operation-I will complement the review.
Arrived well packed, great device. Was taxed at 60%
Good product excellent store recommend
Все отлично, в работе около месяца, покупкой доволен
It's all pretty good now.
Очень быстрая доставка.. Чисто как инвертор работает (нагружал феном на 2квт), как гибрид проверить нет возможности.
The store is sociable, reliable All in beauty :) The inverter works fine, the second month without failures, not noisy, without business does not beep, Other models tried, humming almost constantly, cool all the way :) I advise you to purchase :)
infelizmente a alfândega aqui do Brasil me sacaneou muito com tributo absurdo, e por este motivo fui obrigado a rejeitar o aparelho que retornou para o país de origem. muito cuidado quando vcs forem encomendar produtos grandes como este pois a ferrada é certeira !!! nós estamos a mercê de saqueadores !!!
Very fast shipping arrived at 8 days and the store answers all your doubts!
Very well sent with protections, on the other hand at this price the delivery should be done with signature which was not the case
Great product conforms to the description.
For the time being it works perfectly
Hello everyone, very good product arrived in time, for those who removed it from the electrical network, ideal, recommended.
Very good all perfect output 120 perfect buy new
fast delivery good quality works with 1250W solar panels