SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shipping product express !!! All synchronized W100 %, GMT + 8 W 13dni celujący
Everything as described but does not keep temperatures for 12 hours as they say in the description
Beautiful, arrived very fast, the packaging very beautiful.
The order came unexpectedly quickly, a thermos and 3 mugs. Everything is as in the picture and in the description. thank you Seller. recommend!!!
All right, good bottle, good quality, keep well, same day, arrived here fast, thank you.
Thermos is like a thermos, packaging is bad. Came with a crumpled lid.
Very good that bottle. Keeps coffee hot for a long time.
I liked the product, ice cream doesn't stay long, about 2 hours, hot I didn't test. Is well practical and beautiful
Arrived right and well packed… is also a great option for gift… very worth…
It came as the noise of the pattern is very good Super recommend I bought for work it does not regret very well 12 hours keeps warm perfectAnd I got it in 13 days thanks my teacher
I like it very much, it's really accurate as in photography, I don't prove it yet, but I think it will work very well. I'll write in comments, how did it work for me
The store sent in half an hour after payment. Delivery three weeks in Tyumen, through Moscow. Packed so-so and as a result, the factory packaging is all crushed, but took for a gift. But the contents are whole. Thermos made of stainless steel, framed without sliding plastic. The button works. To check for the density of closure with water did not become because I will give it immediately. Aluminum mugs are also in the same plastic. In general, I liked the set, I will order myself the same. I did not communicate with the seller, there was no need.
Arrived early (20 days) here in Mt. extremely high quality.
The goods came quickly and without damage. Corresponds to the description of the producer.
The product is beautiful and good size. Am doing the first Test with hot water and subsequently will test if it has a good seal.
Excellent product, as described. I arrive long before I expected. Be very good quality. I am very satisfied with the purchase.
Conform to the description, very well packaged as requested.
Arrived on time, yet not tested, the material is good and looks like advertising.
Great quality product. Hot left 7 hours with hot water and remained after that time. Delivery was also very fast.
The principle, took a little (3 days), but worth it. The product is quite resistant plus keep a flashy and unique design. I approved this product and advise other people buy it.