SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine, convenient to use
Description accurate, sent on time, the store himself extended the delivery time. Failed the post of russia-the parcel went for a long time, then lay in the office for a long time, and the notification of the post office was not sent to me. From the seller to russia the parcel came quickly, and in russia more than two months! I had to contact the mail and find the parcel by the tracking number. It turns out she has been in my department for about two months!! But fortunately, i got it. I have a cosmetic bag of the same color, so i ordered a similar color road set to have a set. Alas, the fabric in the set is more rigid and not quite pleasant to the touch. I have two other road sets bought earlier from another seller. In those sets, the fabric is more pleasant and softer. I think if i chose this set in a regular store, after finding it, then maybe i would not buy it, because. There is something to compare. And in general, i still put 5 stars, because i do not put the kit on me.)) The seller is my reverence and gratitude! :)
Arrived in 30 days. As the picture. Recommend
Everything is very, very good, excellent handbags
Liked. Very comfortable handbags. Stitched qualitatively. Delivery to the moscow region two weeks.
Great bags. Lightning works. Thanks to the store. I recommend
Product is good. Will probably order more.
Corresponds to the description
It went fast. The quality is normal, the fabric is thinner than i thought.
Good dense. True small size. Locks work fine.
Utilissimi is the third set that shopping…. Use them for travel but also for the sport of the whole family and for changes of my children to school
Great product and fast delivery