SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good!
The goods correspond to the description, delivered by The Courier. The only drawback is the weak power connector. When working, the power plug falls out periodically.
It's okay. Thank you.
Delivery to Kaliningrad to the apartment. About 2 weeks that I count quickly. First confused in the instruction stated that 370W was stated but on the device itself all as it should be 560W. Just save on the instructions)) the store meets the communication. Seller recommend. I did not have time to check the work.
The US Way Plug the order hadn't store Korea fit plug send,. Performance good.
Thank you very much.
good 111
Fast delivery from Russia for a couple of days. But without a trip to the store did not cost: I bought something. Especially did not like the absence of the necessary gasket for the regular corrugation: with the included Texo. Took off the old syphon. The hydraulic shutter organized the bend of the regular corrugation: it does not smell like anything. Especially pleased with the included silicone case for the vacuum button: The thing is useful. In short, the chopper passed the tests. Works. It does not make much noise. Seller respect!
기본 직경이 90mm 입니다 한국에서 쓰는 싱크대는 대부분 180mm일겁니다 꼭 확인 하셔서 판매자에게 요청해야 보내줍니다 배수관은 안맞을꺼라 기본구성 되어있는 배수관 절단해서 절연테이프나 실리콘 등으로 연결해서 쓰시면 됩니다
משלוח מהיר. קל להתקנה אם מבצעים לפי דף ההוראות. מגיע עם כל החלקים ויותר מכך.
Good Products and Fast Delivery! The Delivery to South Korea took 14days.
Good
Low price, delivery time, installation was good. I want durability to be good.
Korea and plumbing standard is a little difference, but charge cut service non-stick Mohini installation is easy navigation. Teflon for groom electric tape cross screwdriver only matter busin Work well.