SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent lantern, delivery fast. Recommend.
It arrived very soon perfectly closed and works very well. It has three operating modes by pressing the button although everything is explained in the instructions. Before I put it in the sun it already worked. I am very satisfied and recommend it.
Exscto
exacto a la imagen
El producto está muy bien además el tamaño muy bueno para q no se vea mucho y el servicio de mensajería a sido muy rápido y eficaz vamos q voy a volver a pedir más.
Lots of light, I arrive rapidisimo and lit namas get her out
The product has come well
Good day, order came today I am very satisfied. Goods consistent with the description, shining very clearly. Recommend for speed and accuracy description. Best regards.
It arrived perfectly packaged, now it remains to be installed, I will reassess it when I install it
Хороший светильник, мне понравился На нём есть датчик освещения, как темнеет он сам включается (инструкция на ломаном английском)
The lamp was sent two weeks before the Vologda region. Sent the next day. The lamp itself is small, with a swivel mount. Charges quickly. Works. I haven't installed it yet. The store spammed the goods with other parcels. Seller recommend. Goods too.
Shipping very fast, the light is powerful and perfect for what it needed. Good price.
un poco chico de lo que esperaba haber como alumbra
As described. Quite happy with the product. I hope it will last long.
Pretty fast delivery. At first it feels like a pretty bad plastic but then I checked it works pretty well and the light it gives is enough for when you get home and open the door perfectly. At first I put it to a meter and a half of the ground and it lit up with cats passing through the garden, then I put it over two meters and detect people and cats no, so you know, If you place it at a low altitude it works but jumps with anything but about two meters is ideal for it to not jump ndo all night. Ah if you light it up front it will blind you from the power of light. It's very good and I recommend it.
A little fragile, illuminates well, but a poco.com replicated the power to put the time and shape of lighting
Many thanks to the store! it shines very much! I advise the seller!!!
Seems to conform to the description Installation To see
At first when I opened the crei package they sent me 3 when I had ordered 6 The truth is that in the box comes 2 or so all right. They're small, in the picture they look bigger. Everything OK.
I find it very good I already asked for another recommended arrived pretty fast