SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Earphone is very good! Has good sound quality. Is more focused on bass. If you are a person who likes bass sounds more, you will love this handset. The medium and high ones are not bad, but the serious one is the strong one of the phone. The battery has a good duration. In my use it is lasting 6 to 7 hours with volume above 80%. When the store was very agile in shipping. I received the phone here in the interior of SP in 9 calendar days.
Great quality phone, arrived very fast and met my expectations! Recommend!
The delivery did not reach me, I am bringing it from the post office, I had to pay extra money. I have been waiting for this product for a long timeBut the product is very good quality
Quality proudct & best packaging .Arrived in 23 days ,I have pay a extra 1550/=for tax . It delivery via fedex.
Great product. Super fast delivery. The sound quality is great. The app too. Thank you very much
The product came in two weeks, satisfied with the product, sound good, sit very comfortable.
It took me more than 1 month to arrive, but I arrived in excellent condition. Thanks to the store.
Great sound quality and battery duration. Fast shipping and no custom charges in Brazil. 10/10
come fast and with perfect packaging ✨i like the product specially the app and recommend it to everyone worth it for the price
Fast Delivery Quality Product! Only 3 Weeks to Tanzania
The sound is great, all the instruments are heard, stereo class, bass too, for this price is a bomb, the packaging is inflated, nothing will be damaged, I recommend to buy.
Came in about two and a half weeks. I did not use the equalizer, but also with standard sound normally. You have to get used to touch controls-for me personally; two walls "not plaster" Bluetooth copes, even Wi-Fi sometimes drizzle. In general, "Let's see"
Arrived ahead of schedule in perfect condition. Fast shipping and really great product. Satisfied with the purchase.
I like the sound, in my opinion they play no worse than 110 daughter's JBL tune. I am satisfied with the purchase.
Products from Anker are at the height as always. Packed for 5 points. Thank you very much.
Didn't let me down. Excellent headphones for its price and quality, coupled with its application which you can set up 1 touch, 2 and hold for a few seconds on each hearing aid, its different musical genres, jazz, pop, rock, acoustic, etc. It would be perfect if it had its equalizer but did not deter the product. Hopefully with an update they could put the equalizer. I certainly recommend toThe product and the store I have bought here and they have never failed me with the shipments. Thank you Anker
very good quality, the signal is very strong, you can walk away from your phone without worrying about it disconnecting , it does cut out sometimes for a second but it rarely happens.very strong bass and volume level.
Very good Soundcore product as usual. These headphones with this price are one of the best in your segment. Both the pairing, the app the equalization and the sound are very good.
Me bringing in a miracle for $12.81, just a gift. You will not be afraid to say, if at a given moment they have found them to be reduced to $20, perhaps for the style you can give a pidchas rossales and excise. The sound of the yakizniy yak for tsyu tsyna, Skoda tylki codecs SBC and AAC, ale all the sound is Duge good. Yak on my vukha, then the landing is good, and even I have not tried the accessories of the embushuri. Sending a hundred, I asked for good money, they didn't make love with the transport, so I sold the Duge of yakisno, so the title of "inflatable mattress", for this yomu Shrem the ground. Raju before the dobban, yaksho will be brothers up to $20, cut Mabut and not know. The dodadatok is pretty matched, functiononal and natural Delivery is not good shvidka, ale menshe mishatsya, but also vashtovu.
This handset is wonderful! Delivery was fast and arrived very well packed and protected. Buy without fear!