SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wonderful! Good working! I love it
Excellent item, I loved it and recommend it.
Work good?
The box is something to be thrown away anyway, so it's fine even if it's crumpled. The package arrived quickly! It's not that loud and surprisingly picks up trash. It doesn't last very long, but the child is happy with it, so it's okay.
Hello, the package arrived damaged, however the mini vacuum cleaner works. There is a charging cable. The vacuum cleaner measures 16.5 centimeters. I just tested it, and it seems to work well. Now I need to see how to open the lid and if it charges properly. . For shipping and delivery, it is not the store that was negligent but the delivery company. As for communication with the store, there hasn't been any, but it's mandatory to note that.
I haven’t made it to use it to yet!! But i’m super excited it’s like the mini version of the real thing
Works great sucks up all the dirt and hair dog hair
I love it thanks
It works well! It does not come with a charger for testing, so as soon as you receive it, you have to charge it. The battery lasts very little even though I charged it all night. It makes quite a bit of noise.
Good item
Mini Robot Vacuum Cleaner Works very well, it cleans well.
It's okay little one haha, it even makes you laugh, it looks cute.
Top
Very good, simple, but it works well. I really liked it; it's small and doesn't weigh anything, charges with electricity, very functional.
Very cute baby Small, but gets the job done. Not suitable for large debris, but it catches hair, fur, dust, and cobwebs perfectly. Simply top for the money! I recommend)
So easy to use
What a cute little vaccum cleaner. No need to charge as mine started on opening! Just switch on and away it goes. Highly, highly recommended
Great item i love it
Good
Very useful for the price. The only dissatisfaction is that there is no indicator light to show when charging is complete, making it unclear whether it is fully charged.