SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any customs fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Everything works properly, looks decent, and I hope it will last a long time.
Delivery within 4 days to a parcel locker. The set comes with 4 different nozzles. A charging cable is included with the irrigator. It's intended as a gift for my partner, so I only checked if it works. I recommend the store for fast shipping and delivery time :)
A great water flosser. The water flow is not very strong, but it reaches between the teeth. There are different modes and attachments. The cup is a bit fragile, but if used carefully, it will last a long time. I won it in a tree watering game and it cost me 4.80 UAH.
The irrigator is very good for cleaning braces and providing a good oral cleaning finish, I recommend it.
It's more powerful than I thought, be careful if you don't want to get a shower . Good product, comes with four accessories, obtained through the tree game.
I hung it in a tree, it arrived in 7 days, the quality is okay, it arrived discharged, I'm charging it.
Everything arrived intact, a fairly high-quality irrigator. I recommend the seller and the product.
nice result with the little tree. 4 nozzles. I still have to try it.
Dental irrigator water jet Flosser for oral hygiene, good and effective, thank you
Works very well for the price. It comes with 4 different tools and has quite a bit of power.
Product received on time. Well packaged. I've already tested it and it seems to work perfectly. It comes with a manual in several languages, including Portuguese. It has four nozzles. Worth the purchase.
As a gift in the game, it's truly a fairy tale. Works very well, inexpensive. Add mouthwash and joy. The only thing is, yeah, the design isn't very well thought out; tilting it isn't very easy.
It was received as a prize in the Prize Country. Surprisingly very good quality. It has four attachments and three operating modes. Convenient to use. It's slightly different from the one shown in the picture, but for the better.
As described
It looks good and the material is strong. Waiting to try it out, it arrived today. This is the second one, I repeat because one for each one.
Corresponds to the description. You need to get used to the device a bit. Jet stream strong enough to rinse interdental spaces It's not very convenient to install a water container, so we added labels and it became easier.
Excellent product, very good condition
Cool item. Won in the Prize Country. The box was dented, but everything inside was intact. Looks high-quality. Charged quickly. Tried it only once, everything is ok! Hope it will work for a long time.
Arrived quickly, haven't tried it yet.
Arrived really quick, box was slightly squashed but item was all ok. free item from prize land