SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wonderful sound and beautiful design as described
Good headphones, Bass counting. Let's check with time. Delivery was long, 2 months. Overall satisfied
I read and saw a lot of reviews about this product, but it's even better then I thought, the "Bass Up" feature is really good and really gets a heavy rocking bass in your ears, I bought this one after already having the soundcore motion + which is a great speaker...anker you did it again!
Headphones liked very much! just laconic and high quality! bought
Super DHL shipping 48 hours. Super quality. super great!!! 100% recommended. Do not wish for purchase.
Very good headphones. Description did not fail. Excellent bass, powerful batteries, surprised Type-C))) Heavy, running in them is not an option. Also pleased with the complete package cable for iPhone (I have Android).
The parcel reached one and a half months, to St. Petersburg, without damage. All the way corresponds to the description!
The box is a little crumpled, but everything is fine inside. Headphones without smell, the quality is good. The sound for this price is very good.
Headphones are definitely to buy! At someone in the review it was written that the headphones on a small head-lie. I have a big head, on each side of the arch pushed for two clicks and there is still a lot of stock. On the ears sit perfectly, no discomfort, headband and ear pads are soft. The sound is excellent (I really did not finish the Conservatives and some musical nuances maybe do not catch), bass gain mode as if it were not necessary, Although it depends on the genre of music to listen to. On a wired connection to listen in them did not try, took just so that the wires did not interfere, but I will try and complement the review. Bluetooth works fine, left the phone in the room and went to the balcony (10 meters distance) and given another obstacle to the signal in the form of a concrete wall of interruptions, there was no sound. As a headset for talking on the phone, too, there are no complaints, the microphone is like sensitive, so-that you do not want to scream, the companion can hear you well. And for the last time, ask the store to pack the package.
Love the headphones. Great fit, really snuggles the years without causing discomfort and at the same time there is no worries that they willl fall off in gym workouts. Base is very prominent, but that is absolutely OK with me!