SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very lindoooo, my daughter loved it. And still comes with a little string.
Arrived very fast and it's beautiful. The sounds are cheerful, some are calm as lullaby. I used two "toothpick" batteries. I loved
Hahah my 8-month-old son loved it. ., And was taxed along with the other toys I ordered. But still the delivery was fast
Perfect, just thought it was all soft more good and wonderful for the price, it doesn't come batteries
Very useful and entertaining for children, has varied sounds but speaks in Chinese
Very good even liked it very much has a good quality.
Excellent Product, good quality, and super fun... I recommend it
Very happy with it…I’m gonna get a battery for it
It's good, just the sounds are Chinese, haha. My daughter loved it, use two aaa batteries not included
Excellent Product everything working super well everything in English but it's great cost-benefit unexplained KKK wonderful
It was fast .... plus the toy is small and it's not even there these things
This toy and great, super educational loved very good I Super Indico.
Well received in time and in accordance with the description volume a little too much a pity not to be able to adjust it at its convenience and change the language but for this price we are very satisfied and baby too
A grace, I bought it for my grandson, he will love it for sure
Excellent Product, arrives exactly the same as the images. Only that it comes in Chinese language, still learn another language. My 8-month-old baby loved it.
This very nice the same in the description... I recommend it the store .. Excellent service
People excuse me for not taking picture of pink color pink salmon I know very beautiful all of them very beautiful loved good high quality product for very good child even loved congratulations to all of them chupim stores delivery all fast delivery congratulations
I loved this toy to entertain the child, show I loved. It has various musical sounds, lights on the touch on the buttons.
Love it Thankyou
It is beautiful and very practical my daughter was delighted