SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
like the pictures and descriptions
Stab received 3 days after the order. I'm happy with the purchase, everything works as it should. I use with iPhone 11
The box is crumpled, but inside everything is whole. Works smoothly, the quality is excellent
Delivery by the transport company to the door. Looks good. The plastic is even. Everything works clearly. The application allows you to choose different shooting modes. Tracking the target, the face. Everything works. Great stabilizer. Included is the manual in English and Chinese.
Everything is fine, I did not use it for a long time, but I'm very impressed. Everything is smooth
Стедик очень классный, он у меня первый(сравнивать не с чем), давно уже хотел купить, но цены на них высокие, а тут увидел Baseus, да еще и с хорошей скидкой, заказал не раздумывая и не прогадал. С iPhone 11 работает очень хорошо, есть программа, не знаю, как будет с Android. Выполняет все функции, как на рекламном видео. Доставка заняла месяц, но все пришло в целости, он упакован в хороший кейс.
Приехал. Сначала был какойто странный трек, который показывал другой адрес и вес. Продавец писал, что всё в норме, так и должно быть. После попадания в Россию стал писать правильные данные. Ехал на месяц дольше чем было указана дата при покупке. Коробка здорово помята, на внутри всё вроде цело. Включается. Пока не настраивал.
Посылка шла из Китая ровно месяц, коробка вся мятая кому в подарок, будет внимательны, а так всё хорошо стабилизатор работает без всяких замечаний
Delivery took 45 days. I bought myself a photo and video shooting for entertainment in the summer. Delivered for a long time, during which the period looked at different videos, how to shoot from the stabilizer and what is. I didn't get it yet. The box was not damaged during transportation. The goods went safely and safely. The first launch I was disappointed-stab went walking, then read the product page: it is necessary to install in a certain position of stab with the phone (showed in the photo), then turn on, gimbal will fix the position-and everything will work well. By first did not understand what modes, but like fixing all axes, fixing the horizontal axis and fixing the vertical axis. In general, I took a video with a coup, as on the product page. I liked it) 360 ° photo will turn out, if you put the stab on a flat surface, otherwise it does not glue the photo. I attached what happened, but until the tripod came for the stab, 360 ° I will not do, I feel it. There's a lot of stuff to learn in the run. The program works until chic, buggy sometimes.
The order came very quickly. The packaging was intact. Motors work without noise. I recommend to buy.