SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery via Russian post in two weeks. The packaging came with a large hole, but the stove itself is of excellent condition. Works, prepared a chicken, I agree with all the positive reviews-an ambulance. Space does not take much, the display is on my Angl. Yes. Not very convenient. I looked through the reviews and decided to buy, but with a full set of dew. It was not, I waited, as soon as I appeared, immediately ordered. The furnace came with a standard package. Be careful because I was asked to return the stove. Funny.
Excellent oven, gas oven is no longer included, I do everything in this. Of the minuses-it does not bake evenly for why, it is necessary to turn over. In the rest is very satisfied, the twist works, naghetsy in it is better than in the pan. The oven is not ill, maximum for 2 people can be cooked at a time. They also took the kettle-also excellent. Recommend shop, courier delivery fast from China, packed well
love this ! I just received it today but I already try the Fries and Its works!!! one month for delivery
It's still working. Let's hope for a long time.
Good Goods, came in 6 days, full set, everything works, tomorrow I will make delicious.
Everything is fine, I 've been cooking for almost every day. Meat in the Soo-view, and fry it later on the Vertel.
I went into the power generator, the stove came whole, in working condition. I would like more detailed instructions with recipes, but also so excellent
All the best, the gaspede and the doms I bought is a miracle of a miracle, but I'm a bitch, he makes a miracle, frying like on a barbecue, Spasiba pradavtsu ,8, all savetuyu
Product came in good condition. One small screw missing. Easily replaced. Wife is happy. Thank you.
Печка очень производит большое впечатление.Только проверила на включение.Работает.Продавец доставил товар на почту.Очень удобно пришла в удобное время и получила.Упакована очень хорошо в коробку и пенопласт.Когда что то приготовлю дополню отзыв.Спасибо большое продавцуПродавец очень отзывчивый.
До Питера за 4 дня, получал на почте, дошло все нормально, упаковка целая! Покупал максимальную комплектацию, готовит очень хорошо, тосты очень вкусные получаются, мясо большой кусок готовиться за час. Вообщем покупкой доволен на все100%, все свои функции отрабатывает на твердую ,,5,, Можно смело покупать!
Corresponds to the description, fast delivery, easy to manage, prepares wonderful, made Chicken Grill and hot sandwiches. Very tasty. Super.
The device is good. That's only the manufacturer "slukaval" with cooking modes. On some modes, products are not ready for use. You have to select the time and temperature for cooking. Well, at least it's possible.
Получила духовочку через месяц в Казахстан. Курьер принёс домой. Включили, проверили, работает. Завтра будем делать курицу гриль и потом отпишусь.
Got my winnings in "energy generator", a week after placing an order, but I write a review just now, because I can not play with now my aerogrill. It is small, weighs only 7.5 kg, it is easy to carry from place to place. It is placed in a form for baking with a diameter of 24 cm or 2 medium chops. But the chicken should be selected with caution: in the instruction it is written, that it should be weight no more than 1.3-1.5 kg, but in the photo 1492 gr (less just did not find)-as you can see, this is already a lot, although in the end it was quite evenly baked. There are 16 pre-installed programs that can be modified at their discretion (change time, temperature, add rotation mode). Of the minuses: in the instructions the lowest and only regarding the standard configuration. How and for what to use individual components, I only realized from the video (for which I need the deepest basket, I still have not found out-this is not in the instructions, or in the video).
The goods shipped very fast. Everything works. The store answers all questions. Thank you.
Box received with a very large blow. Still looks good. I'm testing it. I 've tried other models and I can compare. I'll leave review after more tests
Delivery with payment time 3 * * * * * * m Oh, not bad design, will fit any style of kitchen, excellent cooking and most importantly, faster and not so hot in the kitchen
It came quickly 2 weeks included while working