SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product arrived in good shape. good packaging. took some time to arrive (About 50 days). Otherwise i like it a lot. The lights ❤️. The functions. And also it's really smooth and practical ️
Доставка быстрая! И это перед Новым годом)) Мышка классная - красивая, аккуратная, покрытие софт-тач, работает отлично! К ней прилагался проводочек, через блютуз ещё не пробовала работать.
It came quickly to Peter. Very pleased with the mouse. Thank you very much.
All as in the description, I thought on the Bluetooth I will connect with the tambourine and dancing, but there is no one click and ready
Very light, works well, takes up little space. Compatible with my Chromebook. I bought it precisely to be able to store it in my folder/Chromebook door. :)
Good black matte mouse. Arrived with a charged battery. Connected directly to the laptop. All buttons and wheels work well and smoothly. The central button switches the speed of movement of the mouse pointer. The prints remain, unfortunately. Fast delivery to door DPD free. Recommend.
The goods in Moscow came for a week. The mouse works fine. Convenient connection via Bluetooth, does not occupy a USB port.
Very good fast and beautiful arrived early, I recommend the product
Feels good in the hand. Works well. I'm very satisfied!!
256 rub. Delivery to the point of issue 18 days. In principle, for this money will come down: The most important Plus, that on the battery-do not need to change batteries. Before the first use, I charged. Connected to PC on Win10 driver installed minutes 3. but eventually everything worked. On the backlight I do not have a case, but it glows with different colors when you use it. When you don't touch a little red light blinks.
The mouse feels good in the hand and the clicks are really quiet. I tested it on my laptop and tablet and for both it works really fine.
Посылку доставил курьер. Мышь рабочая, разноцветная подсвека включается-отключается на пузике. Насчёт долговечности ничего сказать не могу.
the item is exactly as described. I haven't tested it yet. the quality feels good. The shipping was super fast. the package was very protective. the store is recommended.
produto cumpre o que promete, muito bom
Matte nice plastic! Works well on Windows and Mac OS!
I received that the order corresponds to the order, the touch is very pleasant, the move of the buttons is generally barely heard, the backlight is beautiful, shimmering. The truth under the man's hand is narrow. I recommend it to the store success!
Really good product compared it's price, didn't charge it since it came a while ago, arrived sooner then expected, works both wireless USB and Bluetooth, good range, have sleep mode to save battery just click to awake it, very silent buttons, comfortable and good looking and feeling, overall great product would definitely recommend.
Like the description however there's not seen works, order arrived in 2 days.