SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exact Description, very nice to see and light.
small case, operation is intuitive, easy connection although my phone was also connected to my car. When call comes in, if you answer from the earpiece, works fine, and also if you answer from the car
Everything is perfect. Very good Courier.
Good goods but expensive
Come, correspond, work
Тов ар хороший, работает отлично. Заряда хватает на весь день, слышимость хорошая
It works well, you hear it clearly, the plastic of the earphone doesn't look very good quality but we'll see how long it lasts
Thank you, came without damage
First purchase with store. Excellent service. Shipping extremely fast. Totally recommended. It won't be my last purchase. Thank you very much, it's amazing
Быстро, стильно, качественно. Куплю ещё одну в запас
о͇ч͇е͇н͇ь͇ у͇д͇о͇б͇н͇а͇я͇ в͇е͇щ͇ь͇, х͇о͇т͇ь͇ з͇а͇ р͇у͇л͇ё͇м͇ и͇л͇и͇ к͇о͇г͇д͇а͇ р͇у͇к͇и͇ з͇а͇н͇я͇т͇ы͇, г͇о͇в͇о͇р͇и͇ х͇о͇т͇ь͇ з͇а͇г͇о͇в͇о͇о͇и͇с͇ь͇
Everyone is interested, as I can hear in this device. Today I received a device for the ear at the post office, I bought it mainly for driving in the car. I had a headset Samsung with it I compare it with a full humno can not hear shit. In this yyk-520 is quite even something audibility, from work I drove to put it on my ear on the road while I was going to talk and I'm heard well and I. You can take. although The ears are different.
Nice headset. It's so light, so I can forget that I'm wearing a headset. It is convenient because you can charge it just by putting it in the case. Compared to the canal type earphone, it takes longer to fit the ear. The sensitivity of the microphone feels a little soft.
Envio rapidísimo. una semana a España. Muy contento funciona perfectamente. Fácilmente vinculable con el móvil.
Cool headset. the connection is clear without interference, and works far from the phone.
Good product is heard very well both the caller and the one who receives the call my husband very happy with his gift thank you very much
mi gusta es muy bueno
Very good