SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods came quickly, the quality is good!
I like it
The goods arrived on the last day. And so everything is fine. But 90 days delivery is hell...
To finish the city of Magnit, the phone is to be reached by Dobra, especially by the vicoristovati complex of krylonnya D. 3 stores did not bother
маленький,но держит хорошо
Come quickly, track number tracked. The boxes are a little crumpled
In general, I order Super already 10 fasteners all friends ask. Keeps even heavy phones. Quality 5 points from 5. I recommend to everyone a very good store and the goods are worth their money
Отличное качество, хорошо упакован, быстрая доставка
I download not the first time, everything is fine
All right, OK. It came quickly. Magnet holds well
Very practical and small. I'm pleased with you. Thank you to the store
I ordered the goods on february 18 to this day did not come. I don't know maybe someone whistles can somewhere to anything be stuck. Money returned for this stars. Something for a long time began parcels to get before this was not. 20 May 2019 07:29
Delivery 1,5 months to the nizhny novgorod region. The quality is excellent. Magnet powerful. The heel under the cover holds firmly. 08 Apr 2019 08:59
Good thing. But for me in the deflector is not convenient because of the location of deflectors 24 Jan 2019 13:56
Delivery is long, more than a month to mo. The track was tracked partially. The goods for such money are excellent. The phone keeps perfectly. It is a pity only the plate (that is glued to the phone) in the kit one. I got my wife, and i'll wait for another. So think in advance how many phones will be in the car. I recommend. 24 Jan 2019 13:16
The magnet is quite strong. Back part on double-sided tape. The product looks quite normal. 04 Jan 2019 10:43
Thank you, the goods received quickly. Seller recommend. After use i will add feedback 30 Nov 2018 07:49
I saw many different but it's just a miracle made very envelopingly looks like a proprietary expensive thing. Keeps it tight. Delivery is fast. My phone is heavy and holds very well. 21 Dec 2018 10:58
The goods are quality, but the packaging of the parcel damaged the packaging of the goods, not critical. Track tracked, parcel sent quickly. Seller recommend 22 Dec 2018 07:50
The order is satisfied. Delivery through lithuania is long, a month. Seller recommend. 13 Dec 2018 05:54
Quickly came. ordered 11.10 received 12.07 in lithuania. it seems to hold the phone. The rest is slightly wrinkled, and the goods are whole. I will use the additional feedback. I recommend. 06 Dec 2018 08:09