SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The mouse is very comfortable, low, the hand is comfortable. If you do not use it is blocked, you need to press the middle white button. Delivery to Kazan 2 weeks.
In Moscow there were 7 weeks, the track was tracked, the parcel was collected from 7 orders. the quality is like normal.
good
nice
Good Mouse, everything works, no batteries included It is very quiet, nice Much more pleasant to work with her than with noisy
It came quickly buttons work relatively quietly, straight not much is all the same there is this sound "clatania"
The product corresponds to the description, everything works.
She's great! Comfortable, quiet, light and fast. Thanks store
Спасибо за товар, все как надо, очень рада что пришёл не повреждённый.
The product corresponds to the description. It came quickly, somewhere in a week.
Convenient, really silent without clicks is just a pleasure))) thanks)
заказ шёл 7 дней. симпатичная мышь. почти бесшумная, очень тихие кнопки. качество хорошее. подключилась без проблем. рекомендую.
The mouse reached me in Minsk in 20 days. Everything corresponds to the order. The size is large enough, not for a small handle. The battery cover is not very tightly fixed, but it does not fall out yet. To silence you need to get used to :) I advise and recommend the store and the goods. Seller honest. PS. Batteries included no and should not have been, in the photo this is my battery installed
The product came, a week before the Nizhny Novgorod region, I received in the five, the mouse is just super, quiet, pleasant to the touch, I need only a finger battery,, i
заказываю второй раз. для второго пк, действительно бесшумная, батарейки нет в комплекте
Second Mouse, sending instant, issue in spots, packaging no, the first mouse has been working for three years, I recommend the store and the goods
Yes noisy, Yes compact, Yes beautiful, yes cheap, Yes with one battery, Yes works, yes the cursor does not jump and does not pull the wheels on the screen. Yes, the button on top for 3 speed of movement of the cursor, Yes delivery to NN within a week. Red Wavelength, works well on a sheet of paper.
Thank you and good serious loved am very happy
Very nice, as the description says, really quiet, comfortable to the tactile and its elongated and low shape allows the hand to rest better than with other mice.
Мышка в руках выглядит СУПЕР Как в работе себя поведёт напишу позже, первое впечатление может быть обманьчевым. Работать, работает, приятная на ощупь, простая, без лишних наваротов. Позже дополню отзав. Продавец молодец, быстро оформил и отравил заказ, хорошо упаковал. Спасибо продавцу