We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good finish and very comfortable. Good cost benefit ratio
Élégantes, confortables, ces chaussures sont un vrai bonheur à porter. La taille est parfaitement adaptée dès le premier jour.
The shoe is accurate to the photo and has a good quality in the materials used and the manufacture of it is very good. excellent delivery and faster than expected.
It's better than I expected, very elegant and comfortable. Very soft and perfectly fit my foot.
I am very satisfied with this pair of shoes. The quality is very honorable for this small price. Nice interior lining. She is even more elegant in real life than in the photos! That is to say.
It's definitely a top brand. They're worth what they cost, especially skin models. It is a footwear for everyday use, very tough and can be combined with a formal or casual dress. Very recommendable.
Good value for money
My husband says that they re the best shoes he had in a very long time will be buying more
We got this for someone else so don't really know how well they fit, but they look great.
It looks good, feels good. Durability , well how could I answer that question, yet. Time will tell.
Great packaging, great product, I recommend the store
Everything perfect
Envío en menos de diez días, parecen de buena calidad y comodos.
Top
Very good shoes, not spodziewałem Is such a quality, recommend
Price contrast make you satisfied
really good!
На длину стопы 26,5 см. (широкая, высокий подъём) подошёл размер 9. Кожа, тонкие - на осень или весну (не в дождь). Смотрятся хорошо, доставка быстрая.
very good! Usa 12 Europe 47 Is ok