SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any customs fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I installed the camera and it's really user-friendly. In the dark you can see really well and even during the day the quality is really good. Highly recommended.
Exactly what i needed . The image is good both day and night, easy to install. Some lagging her and there but great value for money
Arrived in perfect condition looking forward to connect
Excellent product, works amazingly, excellent image quality even at night. Excellent product works amazingly, with excellent image quality even in night mode.
Great product, arrived quickly. Easy installation and intuitive app
I am very satisfied with this purchase, an excellent quality product at a very affordable price, many thanks to the seller and definitely recommended!
Very good. Easy installation. Only downside is that you will need to remove and recharge every few weeks, which is ok.
The camera is amazing. Very high quality, nice and well designed application and a very affordable price
Works excellent, the night vision looks wonderful, the automations as well. It has good sound and microphone clarity, and the 2K camera is very good. We need to see the battery's durability.
Very fast delivery arrived packed with excellent protection I am satisfied and recommend
Very good product, good shipping. One thing to consider - when a guest is ringing the ring is sound on his side only and not inside the house.
Excellent quality easy installation and perfect description recommended to houses and offices it can replace security camera
Arrived fast with secured package. Installation took 10 minutes Product works well
Very satisfied, high quality video, needs to be charged once 2-3 days
Good product, installed it and it works great night vision is good!
Excellent, all details work well.
Up to spec!