SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is an excellent product. I strongly recommend it.
Product exceeds expectations. Very helpful.
Received in good condition. It is very sturdy and solid all metal construction. Tested and function very well. Application work flawlessly and no issue. From application can add fingerprint passcode and IC card registration. Can edit and delete from application too. Finger print reading is very fast. The only downside is battery compartment is a bit tight to insert battery. Tested with rechargeable battery and work very well . Highly recommend and will order from the shop if need in future.
شكرا لكم
Excelente qualidade. Funciona 5 estrelas. Aconselho.
OK
Stacy was really professional...!!!
Its the second i buy and like the first is installed and working 5☆ Very fast delivery.
جميل المنتج ، إذا كان لا يتعطل بسرعة ، وثمنه مرتفع قليلاً
Everything is fine! Thank you
ok
Towar zgodny w 100% z opisem, Polecam!
The store is super helpful Direct shipping is much much much better than standard shipping, I wish all suppliers use it! The product needs some small work to fit in your door for cable pass, but my door was a wooden door, so working on it was easy. Becareful with the latch direction very well because small deviation may make it working oddly. Application is good also and helpful.
received in two different days, two separated parcels. I'll write a review after installing and testing.
Installed and working 5 ☆ Fast shipping.
Good!
Great product and great support from shop to have the mortise suitable with my door. Everything is perfect. Strongly recommended
Great quality
Successful in