Frequently Asked Questions

How to search for products?

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Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get on the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea, or land) and product weight/volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

• The item you ordered did not arrive within the time promised by the seller.
• The item you received was not as described.
• The item you received that was assured to be genuine was fake.

Any Warranty On Your Product?

All our products come with an international manufacturer’s warranty against defects in materials and workmanship under ordinary consumer use for a period ranging from (1) year to (2) years or more from the date of the original invoice. Consult with the product user’s manual or booklet for specific manufacturer warranty terms and repair instructions. Generally, the warranty does not cover any damage due to improper handling, lack of care, accidents, or normal wear and tear.