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Product Details
Customer Reviews (16)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Real customer reviews (16)
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5 out of 5
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5 stars (16)
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marvelous! Sit down. Pretty heel. this is Love! Soft, light, comfortable and beautiful. Thank you!
Oh, I'm so happy! Very cool, soft, light and stylish. I recommend.
Very soft and pleasant. Staff quality 10 cost-effective 10. Thank you salesperson. I ordered a pair of shoes here before, and I wear them all summer)
nice came in 2 weeks comfortable
The quality is excellent, but the most important thing is that the shoes are incredibly comfortable. Stable sole. Solved every detail. Packed in a box. Fast delivery.
As always, only compliments to the store! ! ! Beautiful shoes. I may already have four pairs from this store. Always good quality. They are very soft and very light. awesome! Delivery is always fast! The packaging is exquisite and the shoes are no problem. According to the size I always order according to the store's table. It is always correct.
The shoes are great, soft and comfortable, and the soles are very comfortable when walking. Its dimensions are accurate. The delivery is fast, and the shoes are all in cardboard boxes and packed beautifully. Recommend to buy.
The goods have come to confirm for a long time and forgot to thank you everything is fine! ! ! Great high heels, fast delivery. Thank you salesperson! High quality, unusual appearance and very comfortable! This is already the second pair in this store. This is what I am satisfied with shopping in Ali. recommend! ! ! ! !
Everything is PERFECT! It is very comfortable, a pleasant surprise, and works great as an everyday shoe. I've been getting lots of compliments, and I'm overall very happy with my purchase.
These shoes were so comfortable and looked really nice on as well. I bought these for a wedding and wore them for about 6 hours without any discomfort. Would definitely suggest to others looking for a nice dress shoe that is sleek looking and comfortable as well.
This is a very classy and comfortable shoe that fits like a glove and also is dainty and slim looking. Highly recommend it.
Nice shoes for the price.They’re classy, comfortable and there was no breaking in period or concerns about blisters. I bought Black because it would go with anything.
Very rarely do I buy shoes online; however I took a chance after reading many positive reviews...no regrets. Shoe is very comfortable and stylish.
I love these shoes. They look great and the leather is extremely soft and I could wear it out of the box, there was really no break-in period.This my second pair Mona flying shoes and I love both of them. I think the price is perfect for the quality that you get. I hope they will come up with more models so that I can keep buying this brand.
I use to get shoes at Hans Cole but they were not fitting as well and not a lot to pick from when it came to pretty. I found these " Mona Flying shoes" the name was so different I had to read about them. What reviews, all excellent! So I sent for a pair. First of all the Box was Amazing they came in such a nice presentation the box alone had me. I have spent over 150.00 on shoes and they never came in a box like that, with a replacement heal guard what a nice touch. The shoes are beautiful and comfortable.Now I have a Brown pair on my list for my B/D. I will never go back to the other shoes when I have truly found the Best!! What a Great shoe and a Great Company. Good Job. Love your shoes and the Box. Not giving my box away. The shoes are so pretty and I love the cushion by the arch it really makes them easy to walk in. They really are the most comfortable shoe. I also love the heal just enough lift.
This shoe fits so comfortably, the arch has a comfy cushion and the shoe itself is soft. I wore the on my 1st day of work at my new job. So happy I wore them, looked very elegant.