We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super fast delivery to UK. v Very cute occasional shoes. Quite narrow fit, glad I went one size up.
The shoes are wonderful. Shipping fast. In size.
Preciosos los zapatos! ...rápida entrega.
Fast shipping. Good care.. A beautiful
Very pretty as in the publication. Thank you very much
They're beautiful, even prettier than they look in the pictures, amazing, my princess loved them. It's taken only five since I placed the order, I didn't expect them to arrive so quickly, but I appreciate it, because my little girl was looking forward to it. As for the size, my girl is 28, Spanish size, and I ordered one more number, a 29. He has a little left, with which, the size is like Spanish, but with the strip he wears above they don't come out, so I don't regret asking for one more number.
Beautiful Well packed Exactly as described Recommend the store Thank You
Very nice. Exactly the description. The measure corresponds to the Spanish one. My daughter wears a 30. I 've ordered a 32 following the table and it fits big. It will serve you later
I love my baby so happy thank you Thank you very much beautiful shoe as the description sends fast and my daughter too happy thank you to the store I recommend it
What a cute shoes. My children are crazy about this shoes with heels natural. They also have a ring gotten from the store. Thankyou kindly seller. They are very happy. Shoes come called match description.
Beautiful shoes, size compatible with table. Free shipping extra fleki and ring. Daughter zachwycona, recommend.
They're very nice shoes and fur. Exact to the photo and description. Very happy with the purchase
Shoes are wonderful, as a gift, the store put a cute ring, thank you, the daughter is delighted
Preciosos,son unos zapatos muy bonitos,tienen tacon.Buena calidad y quedan perfectos.Mi hija esta encantada,los queria para ponerselos con sus disfraces de princesas y la verdad que son una monada.Recomiendo
My daughter is delighted, better than I imagined.
Very beautiful shoes… My daughter is excited! You wanted the no longer even take off.
My daughter is delighted I took 1 sizes above so she can put them longer
Ordered on March 4, received on March 30. Shoes fire, but there is one small but. The table does not correspond to the size. For a long time before this I ordered a special foot meter for Chinese sizes. On it we measured that we have a 19 cm foot, which corresponds to 28 size. I ordered 29, he was in the butt. Our Russian 30. Slightly growing up, strongly did not get upset as they were for 1 day. And there will be a small increase.
Вау! Это просто класс! Есть небольшой минусик: туфельки тяжеловаты. Но они же не для постоянной носки. Пойдёт. Спасибо.
The shoes was surprisingly beautiful! Seller included a gift and it has extra sole for the heels. Highly recommended. Daughter was happy. Thank you store.