SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any customs fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Works great - nice with the openwrt underlying framework
Easy to setup and has awesome coverage. I'm still discovering all the features - seems like a great router for the price.
Legendary
Work well, fast shipping, overall great experience!
Excellent product. We will see how long it last. Hopefully as much as a tplink
Amazing router. I replaced an asus ax router and this is actually more stable than it with the oem firmware. I'm really happy i bought it.
Quick delivery to usa. 8 days. The router is very fast, has good range and is very simple to setup and configure.
Original gli.net device of high quality. Recommended buy.
Arrived quickly, easy setup, and works great. Very satisfied
Top router!!!
A great router with hackable firmware.
Amazing device, make sure to use it with the official openwrt firmware that can easily be installed via the glinet web ui.
A very good router! With tomato64 support, long wifi range, and low power consumption!
Best router for general use with openwrt. Best price for it.
Received the router within very short time. All according to expectations. Router installation is very straightforward and convenient, and works as a charm! The reception of the 5g wifi netwerk is outstanding, making the need for extra accesspoints redundant. Enabling features like adguard and wireguard (vpn) is done in a sec. Would highly recommend this router!
Fast eu shipping. Perfect router, good price! Tomato64 support!! !
super product, fast delivery. Uploaded official OpenWrt and flies like no previous router.
The router is great, great price, thanks.
Fast and compliant shipping - Product not tested yet.