SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything Perfect has enchanted me and super simple to install on the bottle.
Works. It's noisy. The balloon is not screwed. Only put on top. The tube goes to the bottom of the bottle. Charging is shown by a scale on the top of the head. Full-circle all glows. And so on ends as used. It came in less than a month. Fast. The battery is small. The husband said it will be necessary to change for a more powerful :) charging is enough for a couple of weeks.
В Казань пришло за 4 дня. Доставили курьером до квартиры . Помпа работает. Пока перекачали, только один балон.
It's fine. It came quickly. I ordered it for the second time. Very comfortable thing. I recommend the goods and the store.
насос вода заказ 13март а получил 17 март очень быстро доставка рекомендации продавец спасибо,насос работа хорошо дальше видно
The goods came quickly, completely in working order, thanks for the delivery by courier!!!
It's a small mini water pump, it makes a little noise but it's normal. It's my case. It's going great for my daughters to go in the water alone. It works perfectly and doesn't leak when you turn it off. It's very easy to mount just make a hole in the plug and ready, nod perfectly and doesn't move.
The pump is packed perfectly, the box did not even crumble. In appearance, all in working order. In the work did not try.
All as in the description. Fast delivery DPD. It does not shake very quickly. At night it will not work out to drink unnoticed :)
Delivered in 4 days, works, everything is whole, sent on the day of the order, a great store!!!
классная вещь! спасибо большое!!!!
It works perfect, it's the second time I 've ordered the product and I'm happy. Recommended 100%. Fast shipping and good packing.
3 semanas en llegar . Bien protegido. Funciona bien. Como se describe. Es para botellas mas grandes. Yo lo quiero para las botellas de 5 litros, pero se puede hacer un apaño con el tapón, de la botella, para que no se mueva. Recomiendo.
Works fine. Packed perfectly. Delivered quickly. Works great. Was loaded. In short, the store and I recommend it.
Good pump, quickly came, 5 days in Rostov, I use the same for about a year
The pump came to Holland, received in the post office. The pump compared to mechanical humming. We get used to it. before use, we charged it, it works well. Seller recommend.
Recommend!!! No batteries, a big plus!! Charged the battery and use for health
All OK, running smoothly and with great design!
The item ordered September 25 came on October 8 by the current standards quite quickly everything came perfectly packed in a blown protective film, everything works Thank you very much to the store of five stars I recommend.