SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered 15.01, received 27.01. Delivery to the door. The factory cardboard box is packed just in a film, everything came whole. 4 volume levels, 32 tunes (simple, but will go). The call itself is inserted into the socket, which is in principle convenient, you can place anywhere. Adjustable easily. Instruction is (for English) Batteries in the button are not included (inserted CR2032). Dobit from the wicket through 2 brick walls meters 40 without problems. You can take it.
Good quality call
Delivery almost a month to Chita. Everything works properly. In the box there is an instruction, a set of dowels. call loudly, you can reduce. There are several melodies to choose from. I recommend the product.
The call is really good, loud, and the touch button, came quickly))) thanks.
The call is good, melodies a lot, everything works, thank you!!!!
It reached Mosk. Oblast in two weeks. Call's good. Not great because there are many melodies, but they are long, only three short, only one of them is acceptable. To run will listen to long melodies every time.
The goods came on time. The goods are satisfied. Loud enough, you can change the volume, you can change the melodies.
The call came quickly! The thing is cool! Ringing loudly, many melodies! Take all the hood!
It came quickly, the battery is in the button, the sound is adjustable, the mass of melodies, thanks, I recommend.
Product corresponds to the description to buy I recommend
Great call! Cool delivery 15 days to the Orenburg region. The battery in the button is installed. Quality at altitude. The choice of melodies is large. Shop and recommend!
In Barnaul 19 days from the moment of order, excellent. The tunes are so-so. Works well.
A good call, Stile. i came quickly, everything works.
Ordered 12.11. Got at Post 28.11, but the track tracked down and earlier that has already arrived. The quality is excellent. Mount, 3 M Scotch Tape, call and receiver with EU socket, instruction. The store sent immediately, the price was lower much because of 11.11 This and pleased. Recommend✌✌ I will add how to put!
Appearance for 5, works fine, loud, clear. many melodies. Thanks I'm davolna!!! 11.11.20 ordered 22.11.20 was already in the mail.
Peter's 8 days away.
Delivery by courier to the door, externally all norms. After tests, I will add feedback.
Received the parcel very quickly, the purchase is satisfied, the producer and the store recommend.
Excellent call, many melodies, the external button is attached either to the Scotch two-way, or to the screws, battery operated 23A, track tracked, product and store recommend!!!
Обычный звонок. Компактный, куча мелодий. Неплохо вписался в интерьер. В Самару пришло через 12 дней Почтой России.