SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bag cool, pockets pile, tablet 10.2 without a cover moisture, thanks to the store
Excellent bag for casual. Seller respect)
More than happy. The quality is super and I'm very positive suprised for this price. When you think about to buy it - do it. I'm happy!
Delivery about 3 weeks, I got caught with a bag with a marriage, a handle for carrying in my hands, after a day I climbed out, the shoulder for me is long,,,, the bag is quite roomy, but a sheet of A4 paper does not moisture, only bend, many compartments for small things, In general, I liked the bag, I recommend products and the store.
Delivery to Smolensk took two weeks. Done qualitatively. Pockets are a lot.
Everything is fine. The product corresponds to the description. Got it without problems. A bracelet was enclosed as a gift. The order is satisfied. Seller recommend.
In a live bag was even better than in the photo. The size is exactly as I needed it. Many offices are large and small. The material is pleasant, sewing quality, looks good. Let's see how it will behave in use. With the store did not communicate, but I put it 5. delivery about two weeks
Соответствует описанию. Продавец очень внимательный и отзывчивый. Магазин рекомендую.
сумка качественная, вместительная полтора литровая бутылка влазит и ещё остаётся место, в Украину город Запорожье прибыла за месяц службой Мист экспресс. Продавца и сумку рекомендую, а да продавец положил не большой подарок мелочь но приятно . Рекомендую однозначно пять звёзд
chegou muito tompe a bolsa gostei muito agora eu confior no aliExpress
Great bag. Tablet 10.2 is placed. Material top, lining, accessories for five points. Number of pockets for all occasions. At the same time, a tablet, a thermos and a bunch of small things are placed. Took with a small discount and very satisfied
The crossbody bag arrived in a safe and untouched parcel. The quality is really good and generally the features are as described by the store. Item and seller are recommended. P.S. I would like also to mention and thank the seller for the gift that I found with the bag ordered.
The bag is as described and seems to have a good finish. Numerous compartments and several with very soft zippers. It is comfortable to wear and with a suitable size to carry everything well placed. For the price is a good offer and its quality above average. The skin ones are more striking and elegant, but this one is more casual and practical, plus it is waterproof and much cheaper. For me a hit like a daily bag.
Сумка классная, супругу понравилась! Пришла хорошо упакованная, не мятая, очень вместительная. Качество хорошее, нитки не торчат, все швы ровные. Продавец отправил сумку на второй день. Доставка до Новосибирска чуть больше недели! К покупке советую. Продавцу процветания и удачи в бизнесе! Спасибо!!!)))))))
Everything is right very quickly and meets the expectations