We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
super all ok
very good product i recomand
I loved it, just like in photography
Everything is fine!
Quality at altitude!!! 5 points, it came on time, packaging branded.
original lava beads. really nice. Thank you
Very nice and well packed, pity it's a small thing, but meets expectations as in the photo, arrived very fast, attached photo, thank you very much
It is a very beautiful bracelet. For me as a woman something big but it is indeed for men. I love it.❤️
Arrived in perfect condition obrigadoo Chinese guys are perfeitosss
Not bad, it looks cool. I tried to chase, and really a stone). an elastic band for replacement, no native confidence. All good
Super! Very satisfied, high-quality and beautiful bracelet!
Sent was quickly, corresponds to the description and looks exactly like in the photo. Thank you I am pleased. Recommend this store
As expected. Like product photos published store. Bracelet size perfect that blends well with any clothing. Product 5 stars. Takes a while to get, coming from China, but worth the ask-quality. Without doubt am very satisfied with my order. Thank you.
The goods have come. All as in the description. Went 16 days to the Chelyabinsk region. Seller recommend. Bracelet beautiful, from volcanic lava, cool
I liked it very much. Exactly what he was offering. The bracelet is made with an elastic rubber that allows you to wear it without problems. Black balls look like small pieces of coal (very nice). I like it very much and will ask for more models
Almaty got somewhere in a month! Quality is good, though he thought a little more.
Delivery to m. o. a little more than one and a half months. The description corresponds, but it is not likely that it is a stone. It looks like norms.
The goods received very quickly product quality is normal. I recommend you all this product and store.
Ordered 11 November Received 17 December Beautiful, as description No smell Package delivered to your door by courier. Regular measurement, not great.