SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Maravilha
Everything, well, the only thing that does not work is the compass activate
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Watch top
Amazing product, works perfectly.
часы хорошие , все функции работают . Но есть один минус стекло царапается так как будто это пластик. Ношу неделю а царапин на стекле как будто год носил, даже не пойму от чего. защитное стекло и плёнку не наклеишь потому что стекло выпуклое. наклеил скотч и обрезал по краям лезвией.
в целом все очень не плохо. из плюсов: +не плохо сделаны +на вид весьма прочные +много функций +большие и тяжёлые +ценник +относительно стильные +в Москву за 8 дней из минусов: -очень мудрено меню, из-за этого половиной функций пользоваться сложно -компас так и не настроил, показывает не пойми куда -браслет из очень хреновой стали, думаю внутри пустотелый -застежка так себе, очень плохая сталь, в процессе застёгивается гнется састежной механизм, там где усики расходятся в стороны -браслет на кабана, 3 звена пришлось убрать итого: ноомально
Normal hours, the setting is intuitive, but you need English, they sit on the hand pleasantly, all the functionality did not customize.
No doubt, one of AliExpress's best stores in both customer care and after-sales care. Recommended at 150x %. I had a little problem and they sent me another new watch. Better than Amazon, I mean!
Watch and really Agon! Super! The instruction translated, set up, works!
Just receive the watch and really outweighs any expectation when compared with the pictures, the watch is very beautiful, modern design and ruggedness describe very well. I am very satisfied with the purchase, recommend the product and the store.
The watch is heavy enough. Made soundly. Rubber strap is soft and comfortable. The compass after calibration shows fairly accurately. But inside the dial there is a small pick (in the photo on the pointer 12 hours). For this money, probably this is the maximum of functions and quality.
Very fast delivery store highly recommended
The watch is very heavy, at first glance, but on the hand sit perfectly, like native, the functionality is huge, for hours it is happy.
Everything is super! It's on time. The clock looks quality and cool. I am very pleased! I was showing the compass, but I don't know if it's right or not. We should read the book and set it up. I think it will work! Thank you store!
I'm really very happy to thank you very much to the store. I wanted this watch.
Amazing. I absolutely love the watch. Tested everything at home and works great. Can't wait to test it outdoors. Recommend it.
watch arrived in about 14 days after ordering to Belgium, arrived in good condition and looks exactly like advertising, so far happy on first glance but I'll give a functional detailed review after a few days of testing
As always packaged goods arrived quickly. Perfect grip. As always good printing of the product good printing of the shop just damage that to reach the battery on this model it is necessary to be devised instead of the previous system otherwise I am completely satisfied
Excellent store very seriously believed that the parcel not arrivava just or sent message for clarification nell'assurdo me responded to your parcel are 7giorni which is in stock are gone ale poste italiane or withdrew the clock so placed it. Have been negligent in curing the transaction, acquistero again by seller very professional.