SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any customs fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I was very surprised, it is extremely beautiful; I bought the white color. I bought it on sale and I am very happy with the purchase; it looks great on my wrist. The strap is wide and made of plastic, although it's not the best, it does seem to be durable.
Honest watch, good craftsmanship, lightweight, a great option for everyday wear. Delivers what it promises and matches well with various other bracelets. I recommend it.
Exceeded my expectations! The product has an excellent finish and works perfectly. Special mention to the [main feature, e.g., battery/power], which is much superior to that of other brands I've used. Worth every penny!
everything okay
Good
Beautiful high quality watch.
Product arrived in 15 days Beautiful, heavy, and efficient watch. It arrived well packaged and in the color I requested. attentive seller I have been using it for almost 1 month and I can say that it is a very good watch, durable and waterproof.
Finally got one with mat finish, it’s really good
Great seller
Looks good quality
Nice
Very high quality for the price. Very comfortable bracelet, well-constructed case without burrs. For the price, it's worth a lot. I'll even look at other Naviforce models. I would buy again.
The watch feels very comfortable. And it looks good
Love the watch so far. Very comfortable, easy to read and keeps accurate time so far.
I ordered two models at once, and I am 100 percent satisfied with the quality and appearance. I recommend this product and the seller.
Quality and price ratio is amazing. Great watch!
It arrived as ordered.... thank you.
Seiko and casio are the brands i shop when i need to scratch my new watch itch without breaking the bank. I had never considered buying a cheap quartz watch from ae. I took a chance on this one because i liked the way it looks and the specs looked good for the $7 i paid (+ coins). I love this thing. It wears well, looks great, and if anything happens to it, i don't care. The lume looks very cool but doesn't last long. The strap is actually a nice soft silicone. The case is 45mm and thin, which is the perfect size for me. This watch just broke me of 30 years of snobbery. I will have fun trying out new ali watches.
A very beautiful and reliable watch arrived very quickly, thank you very much I will still buy a watch like this Bali Express