SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any customs fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Good quality
Great looking watch.
Satisfactory,better than i imagined
Nice watch for the price. I’m glad to have it in my collection.
Beautiful. Looks good. Recommended.
very beautiful
Excellent product, very beautiful and of high quality. Congratulations, fast delivery.
The watch is visually great, so far it's accurate in both analog and digital modes!
Very beautiful watch. A bit heavy and thick but you get used to it.
very good top
Excellent watch, thank you.
Good option i recommend it. Works perfectly
I know the watch, I've had it for four years and I'm still satisfied. Very good quality watch. Best regards.
Very good model watch, made well. Fast enough delivery!
A very big and beautiful watch works perfectly. Additionally, with the extractor you can adjust the strap to your size yourself.
Everything is okay, thank you.
very nice although a bit thick
Very good. Super fast delivery, congratulations. See you next NAVIFORCE.
Excellent, the order arrived in exactly one month and 20 days. Before the date set by the platform. Well packaged. The watch is of excellent quality like most of the ones offered by the Naviforce brand; it looks like a high-quality expensive watch. In my case, I ordered it without a box, so it arrived in a kind of plastic envelope along with its respective user manual, a soft cloth to clean it, and as a gift, it also came with the essential tool to remove the links. Which comes from 10. In black it looks very nice, I don't know how they will look with other colors. It works wonderfully and I recommend it. The brand offers a wide variety of models that attract a lot of attention, and for their price, they are truly worth it. It was what I expected 10/10
Very good.