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Product Details
Customer Reviews (20)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews (20)
Average Rating:
5 out of 5
5 out of 5
5 stars (20)
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Good quality and delivered quickly! Thank you!
I had it in two weeks. It's a beautiful product. Thanks to the store.
Thanks for my product came to me super well.. And fast
The parcel received two weeks after the order. Packed in a soft bag. Track was tracked. How many times have ordered sneakers and always they come super fast. The impression is that there is a special mail for them. Size corresponds to the grid. I took 44 on my 43, they sit tight and do not press. I recommend the product and the store.
The speed in shipping is very distinctive industry very well
The product came quickly, and the product looks like the picture. It was a little in size, but I confused the dimensions myself, I was mistaken myself. And so the product is good. I advise you to buy.
Sneakers are super light! The quality is immediately visible, which is excellent. I walked through the apartment and you can immediately see that you can walk kilometers with convenience. Shipping-Zipper! Thank you very much to the store!!!
Great sneaker for teenager, thank you store for the product. I recommend the seller, sent to the village in 16 days.
Sneakers are not bad! When walking, legs do not get tired. Item as described. Delivery was prompt and fast, respect the store!
Look like the picture. Size ordered according to the table. Fit exactly. Received very quickly.
Everything is fine!! on my foot 26 cm. 41 sizes (25,5) fit perfectly. nothing is tender. just right. light colors recommend
Wonderful sneakers, made with high quality, the lines are all smooth, I took a size larger, as advised in the reviews-they fit perfectly! I strongly recommend the store to cooperate, thank you very much I am very satisfied!…
They look good... I put them on and see how soft they are.
This is the third pair of sneakers I took from this store. All three pairs are different, but equally light and comfortable to wear. You do not feel them at all on your leg, no fatigue or discomfort. It's good that there is a choice, took on a thin sole for training in the hall. On a thick sole white and black wear under jeans. Definitely recommend the seller and shoes!
Although in the image they look like Brown but they are actually black. Just like I asked. Shipping very fast. Exact and comfortable number. Delivery in excellent condition and ahead of schedule. Highly recommended store.
I put 5 stars in debt, sneakers correspond to the description of the store, sewn neatly, there is no marriage. Sneakers are summer, light, in winter it will be cold in them. On the legs sit perfectly, at its 42,5-43 size bought, on the advice of other buyers, 44 size. It came perfectly. The only negative-at the opening of the package felt a sharp smell of glue, I hope glued them and not before the shipment itself. But in general, I want to say thank you to the seller and Ali-Express for holding the brand, although China-but quality China. And I, believe me, live in Vladivostok, and I know what shirpotreb is from China. So I advise the seller. In the rest of the time will show how they will be worn, but for their money a little more than 1300 rubles, quite worthy
Convenient sneakers size according to the table coincides the order is not the first, the delivery is fast. Thanks store
Ochen is not bad for this price. My size was not, but the store said he would find. Hotoso sits on his leg. I recommend the seller.
Enjoyed! Wear 40 in Brasil and bought 44 served right half. Arrived 10 days before the deadline. Recommend!
Shoes super comfortable and very beautiful. Excellent quality shoes. Super recommend.