SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery 5 days! Headphones are very cool the best that I had in sound and convenience the best! skonektichem with my Mi-8 very quickly very conveniently sit on the head in the ears nowhere does nothing Press! The sound in them is very good! It is recommended for personal use you can safely buy!
Excellent Product super well packed, perfect sound or looks that you're using, congratulations product arrived very fast, note 10 very OBG MSM VLW to next purchase.
In Chelyabinsk, the parcel was delivered in 15 days. Headphones are excellent.
Immediately I will say everything is fine! You can not think of packing, even in space. Got it all in the best possible way. I checked in the work on Bluetooth perfectly. While listening to music called the phone received. Excellent hearing and the companion and me. The sound is excellent. The size is big I have a head size 59 do not press, it's rare. With the store did not communicate, there was no need. Good seller and I recommend it.
É o terceiro fone que compro nessa loja e não me arrependo jamais. Qualidade de áudio incrível, bate de frente com fones da Sony, JBL e etc. Recomendo bastante, qualidade incrível para o preço.
Good sound, made neatly, let's see how much battery is enough, but the impression is good when you take them in your hands
I am very satisfied with the product and the store is excellent.
Excelente equipamento. Super confortável, um pouco apertado no começo mas com um mês de uso está perfeito. Carregamento um pouco lento. Grave poderoso mesmo sem função bass. conexão bluetooth imediata no A50.
Отличные наушники, звук хороший. Советую к приобретению
Headphones are light, ambrashura soft, slightly larger than average. The sound has not yet listened, they took a New Year's gift, I will add a review later. Delivery is fast, the store is sociable. While pleased, let's see further.
good
Well packed, exactly what I expected! Am still testing, but until then okay too!
Using the 1 week the and just perfect comfortable not bother has a great insulation sound if you are listening to a song you can not hear sounds environment sound and high bass strong and clean without xiados acute high And of course no noise battery for I use 2 3 hours to HJ N loaded'm using a week already can buy without fear and has 2 years warranty excellent product surely come back to do business with this store
Quality sound absurd good, by far the best I ever, and I am well boring compared the sound quality, this phone exceeded my expectations. Came super protected in a bubble packaging and around two weeks. Not taxed.
Pending for testing, but its presentation and packaging leaves a good feeling of quality and concern for delivering a good product.
Quality! Tested on sound and was amazing! Has no hiss and sound bursts, captures the treble and bass… Can buy without fear!
Loved the .. A volume extraordinary looks a sound box, bow Q is a little big. Arrived very fast 18 days in Brazil in Uberlândia M.G Recommend the store.
Super fast delivery! Excellent Product, loud sound with bass and treble clean, when using the cable looks that the sound quality is even better! Can play max volume that does not distort. Seller too!
Quality, comfort and lightweight, very good product excellent and arrived with 17 days Brasil excellent.