SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful, only customize can not into Russian, help
For a very long time there was a parcel, served, well packed, instruction in Russian language, a beautiful box, quality.
спасибо большое продовцу все как в опесани часы супер, заказывала 6.12.20-26.12.20пришли , инструкция на русском и приложение легкая и простая спасибо большое. советую
Lovely clock, made very high quality, recommend the goods and the store
Клаааассные!!! They measure bullets, blood oxygen, pressure. There's a pedometer. Recommend!
The watch looks very cool. Now you need to download the app and see how they will work
The order corresponds to the description, while I do not know how they will work and how much charge is enough, I will write later
The product fully corresponds to the description. There is a guide for Russian, the application is Russian, connected immediately. In the application you can customize the watch as convenient. Came charged, after 4 days of active use 15%. Included watch on the strap, charging, manual
Packed perfectly, all in perfect condition. They came in charged. As long as everything works
Thank you very much to the store, logists. The clock came to St. Petersburg for .... 12 days!!! 2 of which spent Russian mail, sent the wrong department, and again in sorting. The watch itself is neat, the strap is very pleasant to the body. all the declared functions perform. Сконнектились with the phone at once. The daughter put her picture on the screen. Conclusion: seller-well done! I'll advise you.
The clock came pretty fast. Packed well. I took it as a gift, I liked the gift. The clock was charged, when connected through the application, automatically switched to Russian, quite a large functionality. Measure the pressure, when checked quite close to the truth is shown.
Excellent clock, very satisfied! As will be in operation will show time, now everything is fine!! The store well done I like a true blonde on the day of sending decided, that I want another color of the strap and the seller changed my order thank him for it!!!
I liked the clock, the delivery is fast 2 weeks in the Moscow region. With iPhone 8 Plus quickly found the common language app installed quickly without problems. The store sent them quickly that I was pleased. Track tracked.
Delivery fast-2 weeks. The watch seems to be nothing, quickly connected to the iPhone. The application is convenient, everything is clear. Many themes for watches in the app. P.S. In the kit there is no charging, probably as well as Tim Cook "fights for ecology" hehh
Everything is fine, they work without failures, even measure the pressure and quite accurately, has made a number of changes in comparison with an electronic tonometer. In use two weeks, very convenient application, later I will add a review
Up to Pyatigorsk were 26 days. The picture fully matches. In the work of narikanyi is not. I'm happy)))
Пришли да 9 дней до Мурманской области. Пока не пользовалась
Плюсы: быстрая доставка, часы выглядят симпатично, можно выбрать фон из галереи, яркие в темноте, с кнопки на часах можно сфоткаться, можно менять расположение, цвет и формат времени. Измеряет кислород и ещё чего-то там, точность измерения сами понимаете)) Минусы: слабая вибрация: при обычном звонке еще чувствуется, но если звонят в ватс апе, то один раз тыркает и всё. Что касается остальных уведомлений, я приложила фото ниже. Дата: сначала месяц, потом день (в приложении так же отображается). Экран быстро гаснет. За свою цену хорошие часы
очень классные часы! всё работает, приложение установила. доставка 2,5 недели, достаточно быстро в г. Новосибирск. покупкой довольна. Спасибо продавцу!
Хорошие часы, брала в розовом цвете. Ремень приятный, мягкий силикон. Заряд в автономном режиме держит долго, за 2 дня сел на 10%. Шаги считает. Пульс, давление, кислород в крови. Можно на заставку ставить фото, и выбирать стили часов. Там много вариантов через приложение.Приложение HeroBand3.