SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I arrived super fast without any damage missing and it needs to be configured, very happy with the order I recommend it as well as the store for its efficiency in delivery
Multumesc vanzatorului pentru tableta. Aceasta a ajuns in Bune contitii Palo o tableta Buna IAR EU sunt enchanted de ea.
I loved the tablet, my son loved easy setup, fast, it is very thin and light but apparently good quality for my first interactions with the device. Arrived pretty quick. Recommend the store.
Excellent! I arrived mega fast and in very good condition
I liked it a lot, it's quite big
Excelente Tablet. Ótimo Custo benefício!
gostei
For this price very satisfied. I took it for children to play, very satisfied. I advise the store.
I recommend the perfect tablet and very quickly that arrived thanks as it appears in the photo
I am extremely happy with the tablet. Packing was very good, and the product travelled well without any damage or scratch. The store took a lot of care and due diligence before the product was shipped. The tablet works well. Thank you, seller.
Very quickly delivered top packaging looks good after use Thank you nice material
Very good I'm happy Full protection
past
Deadline and product as advertised.
working well.Arrived in 12 days.
He is great bought for monha 7 year old daughter she loved, he is not slow he runs the normal videos and light games, he is great great quality for the price I loved too much super recommend. Came super fast with a week already arrived for me AQI
I couldn't hold on my excitement when I received the alert informing that my package was delivered, I was eager to see my new tablet, since this is my first one with 10 inches I purchase, and for my surprise the tablet is too big, while holding him I felt unconfortable and with fear if he escaped from my fingers and fall, at first I had a bit of difficult conecting to my wifi, but after that I tested with some of my old games and this is hard to play, the buttons are hard to reach if hoolding the tablet on the hand, but not too bad at the point to not play, and aside of this, watching videos on him is awesome, because my main goal for purchasing one 10" tablet was for watching my animes and donghua, the response of the touch is great, navigation between the menu is good, from top to down you see the conectivity, from the bottom to the top open the main menu with aps installed and more,
Tested... this with the announced
Until now everything is fine, it has already been updated, the apps were put and everything works well.
I will describe everything, I will pleasing