SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It has surprised Me for the better. 7 days to arrive in Spain. Super original and beautiful for children. I recommend it 100%
I will always recommend this store because of the fast shipment. I like the Case too
I received my delivery earlier than expected so thank you very much I will recommend again
All according to the description, arrived in Peru in 20 days, I am satisfied with the purchase, I will order again.
I think it's very good for kids just designed for them
Very good product of great quality my granddaughter loved it
The tablet arrived in Brazil in 15 days well packed was super worth it was my first purchase on AliExpress my 3 years old BB loved with a great working very high quality product was shipped on the same day that I made the purchase I recommend the store Thank you ....
The store sent everything right, well packed. Thank you very much my baby loved
protected very well thanks store l just received it now and I recommend
I really liked the tablet, so far it has met my expectations and works well. My daughter loved. I thought it was better than many brands in Brazil, I intend to buy the 10 inch from the same brand. Seller shipped fast and in 10 days arrived here in Brazil. Worth a lot.
Fast shipping I put the wrong address but arrived really fast and looks good I have not tried everything yet
Excellent product, for a child of 3 years. I recommend the store Excellent product. For a 3-year-old boy.
thank you so much I really love it this is the best for my son is very good for the price
Stunning Championship Really good arrived fast really ומעולה thank you very much Worth very
the store is awesome, fast shipping and delivery. it took 12 days! to get my order in Ghana. the tablet too is good for its price, Everyone should buy from this seller, they are trustworthy
Product delivered earlier than the scheduled date. And the tablet looks okay for the price.
Received the Tab as described. well packed and delivered in 15 days. My kids are so excited to have this Tab. Value for money. Good product for kids. Recommended.
Very fast delivery, 14 days. Hard cardboard box, packed well. I recommend the store.
I loved it, it arrived in a short time, well packed and cared for, as described, my daughters are delighted, so far no complaints are perfect.
I am very pleased with the order. Just arrived. I was very surprised at the speed of the delivery. The tablet is in perfect condition and works properly. I recommend the store. CongratulationFor the.