SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Be the quality. And the finish. It's good.
Very nice and solid. It's a gift he liked very much. It came fast, store I recommend.
Excellent watch. Probably one of Lige's best. Unbelievable service. Arrived in less than 2 weeks.
El paquete ha llegado aplastado mal gestionado el envio por correos
Excellent big and a little heavy watches but they look excellent quality and slush I am very happy with my purchase I will return to buy more Thanks
Thank you very fast delivery zacasaz 27.12 came 13.01
The watch is heavy, look great. Plus gifts. To the store Thank you very much.
Delivery very long came in non-working condition ((((I will write for a refund. Then I'll write down what happened.
Beautiful watch, nicely packed, looks quality, cute details, arrived much earlier than expected!
thank you for a grate watch it is very good product strong and solid
Bomb watches all works store packed well have stopwatch advise watch I liked advise seller most importantly what quickly came
Watch Super! Thank you to the store quickly sent, to St. Petersburg in a week! Everything works. Seller handsome recommend
The watch arrives today. It's beautiful and the shipping is fast. Recommend your purchase
Goods received, everything is fine! You can save 6,5% from buying through the cashback system! Save on each purchase. The link is on the QR code and in the picture.
It looks great, the clock is very nice. It came pretty fast. Recommended. Thank you very much
I received my 5eme package, only the delay he is at Algeria Post.
Very good product hight quality. And very beautiful.
24.08 заказала, 26.08 получила. Сын в восторге! Очень классные. Понравились всем. Рекомендую. Позже дополню отзыв.
Спасибо...часы пришли быстро...адекватная цена за данный товар
Клёвые котлы! За такие деньги просто шик! Правда немного тяжёлые, но это даже плюс)