SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
If you do not want to wait a long time for a parcel from China, you can buy from me in the store "miracle technique" in St. Petersburg at Turku Street house 10 building 1 1 but there is in stock, you can touch and check before buying, I can send to any city in Russia by sdek, With payment after inspection of the contents of the parcel upon receipt. The cost of delivery is from 200 rubles, depending on the region. My phone number is + 79052622038, there is watsapp and Viber. There are different products at low prices, see my site, (look for a miracle technique in St. Petersburg in the search). And now there are also toys Puppy patrol, cheaper than on AliExpress
Until I broke through how I would sing the parcel without a box packed in a bubble plonke all the whole
I got a water heater. For which Thank you to the store. But, the tip of the crane broke down. I am very rastroenna, immediately the view of the crane is spoiled. The package was down. I hope the NK will affect the work.
Delivery in Moscow 3 days at the cash register in five. It all came whole and without dents, including strains without dents. On performance has not yet been checked.
Order from June 29 received on July 7 with delivery to the entrance by courier. The parcel is OK, no damage. There's no way to install it yet, ten-worker called. The power cord is short, less than a meter, you have to change to a longer one. While 5. I did not have to communicate with the store.
Fast delivery, the materials are cheap, but it works better than an electric suite. I recommend to buy.
Got momntally! (4 days). Connected, everything works fine! Thank you!!! Recommend!!! 5 +++.
The faucet-heater is excellent, the water heats, if it is necessary to hot it is necessary to put an additional faucet on the inlet of water and reduce the pressure of water, for for I bought another crane with installation in the wall and a hose with a lake, put in a street plastic shower. Do not forget about grounding or at least Uzo for safety! It came in a week, brought the courier, packing the package Air, the crane itself and the instruction. I took a coupon for 950 rubles.
Thank you for the goods!!!! I really like it! !!!!! Delivery in 5 days, Nizhny Novgorod region!!!! I recommend the store!!!
Guys take will not regret, not the first time I order, very fast delivery, delivery by courier home.
Got not on the fifth day but on the seventh. The thing is necessary in the season of turning off hot water. If the water is hard, then I do not advise, or periodically serve. That is, periodically remove the water. Access to the Taine is simple-turned off the lid and forward. Temperature depends on water pressure. I heated up to 54 ° C at low pressure. Consumes electricity, of course, like an electric stove, but in the kitchen wash dishes, I think it's normal. Going to buy now with a shower.
Hello, ordered goods from Russia, the goods came to the courier delivery of KSE, called and said that the goods will be delivered 18.06, waited all day, the goods were not brought. that they will bring the next day, but the goods were not delivered, decided to pick it up themselves, came to the company of delivery of KCE in Omsk, The workers behaved in an inappropriate way, asking for an hour and a half and having broken with the workers, because they could not find the parcel, the goods turned out to be completely. called with the office in Moscow, asked the company's employees to issue an act of damage to the goods, but did not achieve anything. Unread This happened in Omsk, I hope that in other cities the delivery services do not work as vile as in ours, with this order was spent, a lot of time waiting for it. Gasoline and time to receive the goods personally, and in addition, the goods are broken and unusable,
Totally all plastic. It's broken. Packing is bad. Want quality take more expensive.
Came the goods without delay, thanks to pradovtsu. appearance as in the photo, packed in a thick navel, on external signs of the shaft is satisfied, until the product the
Order shipped quickly, delivered courier to the apartment, packed badly as a result of broken faucet handle, as now not know, may store something help
Delivery in a period of 5 days set at the cottage wife is satisfied with .,,8, now the dishes are washed in warm water.
Great crane in your money. Heats right away. Only a large pressure of hot water from it do not wait. Dishes wash easily to cope, better than in cold water hands freeze)))
The crane came very quickly, the whole package. Everything is super. I advise
I checked everything corresponds, works, first time I ordered from the store, worked for two years and began to flow, tried to repair it did not work, I ordered it for 1247,29 I would like everything to work, well, in any case in stores is more expensive, I recommend.
Товар получил быстро. Пока ещё не установил. Надеюсь выдержит суровую калмыцкую воду. Продавцу успехов!