SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Vacuum cleaner is excellent, power of course limited, but for its size and for the purposes of which it is intended-enough! Pleases that you do not need to buy separately for the car and at home-all in one!!! Sent to the extreme north-for the polar circle, for a week and a half!!! Sold-Super!!! Recommend!!!
The goods are delivered in 5 days. It looks good. Compact-light. has 5 different nozzles. Arrived charged. Пропылисосил 3-room apartment is not very carefully, but the charge was enough. Disassembled and assembled easily. Instruction in Russian. Power for such a small vacuum cleaner is excellent. The backlight works. Let's see how long it will last. The store recommend 5 stars.
To Hmao in 10 days from Moscow, from the moment of order, quickly. Suction power is average in comparison with the usual vacuum cleaner. The quality is good, the plastic is good. Packing is great.
I am very happy and very satisfied with this vacuum cleaner broom, delivery incredibly fast 1 day only and I had it at home! I immediately tested and I quickly was delighted by this product. Amazing quality/price. I hope it will last in time because I love this product. Sucks the carpets very well and finished badly back. I highly recommend for how I hesitate to buy.
The product seems very good, good value for money, easily manageable, it comes with all its accessories as specified in the ad. To do with time if it works well over time. I have not tested it yet. But good product! Happy with my purchase.
From Moscow to Sochi, the package came quickly, just in a week. Packed securely, in two boxes. Neeyey, this is not a vacuum cleaner, it is full of delight. Good Machine light, comfortable, good quality. With many different nozzles and with a replaceable brush. And even with the backlight, which in some cases will be very useful. And what is very convenient, it can be hung on the wall together with nozzles. Well and of course reasonable price. Great vacuum cleaner for such money. Our goddamn businessmen would sell it three times more. Good vacuum cleaner, thank you very much.
The first test is top! For the price it's fine!!! A little plastic (fragile ?) but for this price it's just perfect! I recommend it. It's an extra vacuum cleaner for us.
I am too happy it is too beautiful and works very well
Hello vacuum cleaner as described in the announcement and satisfied with the result
Deliver in 7 days by GLD but the vacuum had a problem so I return it and refund by the store very serious, thank you (not worth a dyson like some we could say in the comments but aspire correctly)