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Customer Reviews (12)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Real customer reviews (12)
Average Rating:
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5 stars (12)
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Super product ultra fast delivery well packaged. Recognized by my iPhone 11 max pro immediately its nickel. I highly recommend this store and this product
Headphones are cool, the sound is necessary. We reached the Chelyabinsk region in 3 weeks. To Samsung a 51 connected without problems. Thank you. The parcel was tracked.
Got it all. Only for a long time.
Excellent headphones, went three weeks to the Krasnodar Territory, the box did not crumple, it got intact. Headphones are good, сконнектился immediately without problems, the bass is present, they sit perfectly in their ears, there is no feeling that they will fall out. I recommend to buy. By the way, talking on the phone through the headphones is normally heard and the companion and on that line you also hear well
Nothing to say! Great product, very good sound with extra bass! Perfect telephone quality and very good holding in the ear. Just a late delivery time due surely to the current health restrictions, but well arrived at destination anyway. I recommend these headphones!
Perfect item conforms to the description and fast delivery. Works very well, good quality, the sound is perfect. Only little worries the record is not in French
Perfect very well to my taste I compared them to Xiaomi airdots and in clarity and power they beat you great by the price at which it is sold, over the. High quality
The parcel went 2 weeks to Moscow, full set, charging, 2 ear and cable. With the Samsung A50 Connect is beautiful. Thank you very much, the sound is dolbitt, like a sirround :)))
Really pleased with the delivery - 8 days to the uk from point of order- and they work great - at the price you can’t go wrong
Everything is fine! Delivery to Moscow only 10 days from the time of order! Excellent stereo sound! I liked the sound! In the ears sit comfortably and confidently! The order exceeded my expectations, thank you to the store. At a volume of more than 90% begins to lose quality, but up to 80 sound is enough with the head, I use up to 60 maximum. The box is very presentable. The seller is honest, reliable and contact, went to meet my request, answers quickly and politely! I recommend the store. Recommend!!!! Thank you seller!!!!
The parcel came in 13 days, I promto is delighted with such operational work!! The sound is good, the sound is beautiful. Very high-quality headphones for such a small cost. I recommend to purchase. Thank you again to the store, good luck with the trade.
Good headphones, probably the best for its price among true wireless. Quality is good, super comfortable headphones, they do not fall out of their ears. The sound quality is excellent, there are low frequencies. The functionality is inferior to the iphonov eirpodsam, but not that it is critical, but cost almost 20 times less.