SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any customs fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Fast delivery! The product matches the description.
Good product, very wide angle
Good product, works well, in line with its price.
The camera has been operating in a test location for 15 days. I bought 3 cameras to test human detection; one was cheaper than this one, and the other was much more expensive. The one that works best of the three is this one. Detects humans and distinguishes my pets (25kg dogs), works very well with Smart Life, which makes it easy to receive alerts for events or human detection. In the 15-day trial, I have 4 false identifications; in the other cameras, there are hundreds of detections per day and there is no one there or it's my dog... This camera, in terms of utility, price, and coverage angle, is the best. I will buy 4 to set up a surveillance perimeter around my garden house. I'm sure that when I put it to work outside the porch at the height indicated by the manufacturer, it will work even better. Thank you.
The camera is good and solid. It's a pity that it doesn't support ONVIF or RTSP for connecting to a recorder.
very good, the image is very clear, it connects to smart life. It has no ads and has phenomenal image quality.
Great, fast delivery, I liked it, I recommend it.
The camera is not installed yet but it looks good, nicely connects the image from both cameras as a whole, and most importantly, it operates on 5V power and can be used with a power bank, so in case of a power outage it can work temporarily but an adapter cable is needed.
Super
Good 180° camera. Good construction and quality. Easy installation and setup. Elegant design. Good image quality. Excellent Tuya software.
Works really well, recommended
Excellent camera
Very fast delivery, product as described, extremely easy to install with the Smart Life App. It looks wonderfully. Absolutely reliable seller, I will definitely do business with him again. Thank you very much.
Ok
Valid product with excellent quality-to-price ratio.
seems good quality
Works well with the Tuya, Smart Life, and Tecnolite (Mexico) apps. Good image quality.
Arrived quickly, needs to be tested, but no problem with the SD card like a previous camera I bought.
works
No bad, for this price even nice