SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing! Super soft bristles, will buy again. Amazing for sensitive gums. Most def recommend
The same ripple as the pictures. The bristles are quite soft, but very frequent, because of this there is a pillar and rather creates the effect of massaging. On the account of better or not cleans has not yet understood)
It is perfect yet I do not use it but it is as expected.
The brush is very soft, my mother did not like it, says "like foam rubber, does not clean". But I am ready to argue with her, because after brushing my teeth, I always have a slate on them, which I feel with my tongue, but with this brush there is no such thing! It is really very soft, it is convenient to stick the small head behind the cheek, clean and the back teeth to the fullest. Durability will be tested
Cool brush! These photos after 2 months of daily use. the hairs do not get out. and the stiffness is very nice for the gums! I advise you!
Good brush, soft. In individual packaging each. I recommend it.
Top for your (and not only) money! Soft as rubber, and very similar to it.
The brush is quite small than expected, well, and so super
Excellent brush, soft bristles, recommend to anyone who needs-soft
Perfect for my teeth. Much better than other brushes. Soft cleansing. I recommend it. The goods arrived sealed.
An incredibly pleasant brush to the touch. How it will be cleaned is not yet clear, but how cool the phenomenon is)
Cool brush, ordered for cleaning boards, but I will look at the quality in the work and I will order for myself)
An interesting brush. Very fine bristles. For nets the very thing
As described, good. Took the whole family of different colors at once
The product arrived quickly, has not been used yet
Already ordered and I liked it. Very soft, very clean! Ordered more!
The goods arrived early. The quality is excellent. I recommend the store.
Very soft, dense toothbrush.
Great brush! Came 2 weeks earlier! The quality is good.